Microsoft office
Theresia E Kell
Charlotte,NC
Summary
GReat in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Lead Teacher
Dogwood Lane Children's Academy
Charlotte, NC
08.2021 - Current
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed curriculum to advance physical, emotional, social and cognitive growth of children.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Supervised student teachers to provide objective feedback.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Established positive communication with parents in daily conversation and formal conferences.
Activity Assistant
Parkway Rockwood Community Ed
Ballwin, United States
09.2019 - 05.2021
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Kept athletic and games equipment and facilities organized and maintained.
- interacted with parents at drop off and pick up
- cleaned all toys and equipment at the end of the night
Pool Attendant
Michaelson Realty Group
Ballwin, MO
05.2017 - 09.2019
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
- Monitored access to entry and exit points to avoid congregating.
- Checked side duty list for opening and closing procedures.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
Customer Service Representative
Convergys
Arnold, MO
05.2008 - 11.2008
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ 11.2008 - 01.2012
Skills
Key decision making
Compliance understanding
Group and individual instruction
Childcare needs
Parent-teacher collaboration
Child development
Safety awareness
Technical Support
Software
Google Drive
Certification
CPR
Timeline
CPR
12-2021
Lead Teacher
Dogwood Lane Children's Academy
08.2021 - Current
Activity Assistant
Parkway Rockwood Community Ed
09.2019 - 05.2021
Pool Attendant
Michaelson Realty Group
05.2017 - 09.2019
Associate of Arts - Health Administration
University of Phoenix
11.2008 - 01.2012
Customer Service Representative
Convergys
05.2008 - 11.2008