Theresia Katsaitis
North Pole,AK
Summary
Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
22
22
years of professional experience
Work History
Administrator
Kondike Kids LLC
North Pole , AK
03.2009 - Current
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated and distributed information to employees.
- Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
- Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed over 50 customer calls per day.
Librarian Assistant
Queens Public Library
Rosedale , NY
10.1999 - 01.2009
- Maintained circulation desk for lending periodicals and books to patrons.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Safeguarded library book and periodical inventory.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Maintained secure environment by monitoring visitors at front desk.
- Helped children select appropriate reading level library books.
- Organized summer reading program for local school children.
- Created fliers to inform visitors and patrons of book clubs, meetings and special programs.
- Placed books on proper shelves when returned to circulation.
- Answered questions from patrons and helped to find desired materials.
- Organized circulation desk with over 1,000 books and periodicals to be checked out
Education
Bachelor of Arts - Sociology
University of Alaska Fairbanks
Fairbanks AK 05.2010
Skills
- Resourceful and Analytical
- Work Planning and Prioritization
- Information Confidentiality
- Verbal and Written Communication
- Time Sheet Processing
- Overcoming Obstacles
- Recordkeeping and File Management
- Supply Ordering
- Operations Oversight
- Project Management
- Employee Supervision
Additional Information
I've worked closely with state agencies in my line of work dealing with various reasons some of them are. CCPO State of Alaska , Tanana Chiefs Conference, Office of Children Services and Thread. Being an Administrator for a very large child care center gave me also customer service skills and significant experience in a number of fields.
Timeline
Administrator
Kondike Kids LLC
03.2009 - Current
Librarian Assistant
Queens Public Library
10.1999 - 01.2009
Bachelor of Arts - Sociology
University of Alaska Fairbanks