Theresia Mensie
Homestead,FL
Summary
Dynamic professional with a proven track record at HCA Kendall Regional Hospital, excelling in environmental compliance and safety training. Recognized for exceptional communication and leadership skills, I effectively developed training programs and improved operational efficiency, ensuring a safe environment while fostering team collaboration and enhancing customer satisfaction.
Overview
24
24
years of professional experience
Work History
Parks and Recreation Worker
City of Florida City
Florida City, FL
09.2024 - Current
- Maintained cleanliness and safety in public gym and recreational facilities.
- Provided information to visitors regarding park amenities and activities available.
- Collaborated with team members to set up equipment for sports events.
- Assisted with set-up and tear down of equipment needed for recreational programs hosted in gym and multipurpose room.
- Provided oversight of the gym to ensure safety regulations were being followed.
- Ensured proper use of park facilities by enforcing applicable laws and regulations.
- Monitored gym and multipurpose room areas to ensure that all participants adhered to safety rules while playing on equipment.
- Provided customer service assistance when necessary; addressed complaints concerning park operations promptly.
- Met with staff to discuss rules, regulations and work-related problems.
- Managed daily operations of recreational facilities.
Environmental Technician
HCA Kendall Regional Hospital
Miami, Florida
11.2017 - 06.2022
- Conducted environmental inspections for compliance with hospital safety regulations.
- Monitored waste disposal procedures to ensure proper handling of hazardous materials.
- Assisted in developing training programs for staff on environmental protocols.
- Collaborated with healthcare teams to maintain safe and clean environments.
- Documented findings and prepared reports for regulatory compliance audits.
- Trained personnel on proper safety protocols when working around hazardous materials.
- Developed site-specific health and safety plans in accordance with OSHA standards.
- Provided technical support to other departments within the organization as needed.
- Responded to environmental emergencies, such as chemical spills, providing technical support and cleanup assistance.
- Participated in environmental audits and inspections, identifying areas for improvement and corrective actions.
- Conducted risk assessments for hazardous substances and developed risk management plans.
- Assisted in the development and enforcement of environmental policies and procedures.
Environmental Services Housekeeper
Ocean Reef Club Resort
Key Largo, FL
09.2001 - 06.2014
- Trained and mentored staff on cleaning standards and protocols.
- Managed inventory of cleaning supplies and equipment for efficiency.
- Conducted inspections to ensure compliance with cleanliness standards.
- Resolved guest inquiries regarding housekeeping services promptly.
- Developed training materials to enhance team performance and knowledge.
- Handled customer complaints in a courteous manner while ensuring satisfaction.
- Assisted with special projects as needed such as deep cleaning tasks or organizing events and functions within the hotel premises.
- Ensured staff compliance with company policies and procedures.
- Reviewed inventories of supplies such as linens and amenities regularly and placed orders when necessary.
- Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
- Monitored the quality of housekeeping services provided to guests.
- Encouraged team members to take initiative while maintaining high level of enthusiasm at workplace.
- Developed strategies to improve efficiency in housekeeping operations while controlling costs.
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Provided guidance on proper use of chemicals for cleaning purposes.
- Identified potential problems before they arise through proactive monitoring techniques.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Verified each completed room against standard plans to maintain consistency.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Swept and damp-mopped private stairways and hallways.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Explained goals and expectations required of trainees.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Reported damage or theft of hotel property to management.
- Performed periodic inventory checks of all equipment used by housekeeping staff.
- Inspected vacant rooms to ensure that they meet established standards prior to being rented out again.
- Practiced safe work habits and wore protective safety equipment.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Checked inventory for required supplies and made lists for needed cleaning products.
Education
Some College (No Degree) - Phlebotomy
South Dade TechnicalCollege
28300 SW 152 Ave12-2024
Skills
- Excellent communication, effective communication
- Team collaboration /Excellent communication
- Attention to detail
- Customer service
- Environmental education
- Facility maintenance
- Task prioritization
- Multitasking capacity
- Time management
- Leadership development
- Team leadership
- Decision-making
- Problem-solving aptitude
- Excellent communication
Timeline
Parks and Recreation Worker
City of Florida City
09.2024 - Current
Environmental Technician
HCA Kendall Regional Hospital
11.2017 - 06.2022
Environmental Services Housekeeper
Ocean Reef Club Resort
09.2001 - 06.2014
Some College (No Degree) - Phlebotomy
South Dade TechnicalCollege
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