Theresita Edwards
Easton,MD
Summary
- Skilled job seeker with 20 years of experience in public and private settings. Strong communication and delegation skills to work effectively within diverse teams.
- Effective Time Management Skills
- Excellent interpersonal skills
- Proficient in Multitasking and can prioritize multiple tasks as necessary
- Self-Motivate
- Problem Resolution
- Detail Organized
- Strong communication
- Flexible
- Verbal and written communication
- Listening
- Customer focus
- Handling pressure and tolerating stress
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Facility Admissions Coordinator
University of Maryland Shore Regional Health
Easton , MD
2021.03 - Current
- Serve as the first point of contact for patients and visitors who enter the facilities and is responsible for all aspects of customer service for Patient Access Services
- Collect and verify patient insurance demographics, verify insurance benefits and coverage
- Collection of co-pays and providing financial assistance to patients
- Maintains regulatory and functional knowledge of all registration information required
- Obtain all required signatures.
Telecommunicate Attendant
University of Maryland Shore Regional Health
Easton , MD
- I interact in a compassionate manner to ensure everyone needs are met with satisfaction
- Receives and directs incoming telephone calls throughout Shore Regional Health
- Answers incoming telephone calls on telephone console; directs calls to requested or appropriate extensions
- Monitors emergency, fire, panic, and/or trouble alarms and takes appropriate and immediate action in accordance with department policies and procedures
- Checks emergency alarms daily
- Controls paging system and relays messages through the pager, phone and/or email systems
- Serves as a base station for the two-way radio paging for security
- Maintains on-call lists that are displayed on Shore Regional Health's Intranet
- Initiates and controls back-up telephone system during power failures
- Connect/disconnects patient telephone service, as requested by patient or nursing
- Maintains department logs
- Performs the reception routine in the EDM module of Meditech for ED patients according to department processes
- Responds to Shore Regional Health codes as appropriate
- Maintains the privacy and security of all confidential and protected health information
- Performs related duties as assigned.
Environmental Services
University Of Maryland Shore Regional Health
Easton , MD
2021.02 - 2022.07
- I was responsible for maintaining cleanliness and sanitation of Shore Regional Health. I performed tasks such as mopping, sweeping, and dusting to ensure areas are clean, sanitized, and safe. I handle duties such as replenishing supplies and disinfecting high-traffic areas. I created a clean and hygienic environment for employees and visitors.
Mail Processing Assistant
United States Postal Service (Eastern Shore)
Easton , MD
2019.10 - 2020.12
- Unload mail from trucks, separate all mail received from trucks and conveyors for dispatch to other conveying units and separate and delivers mail for delivery to distribution areas
- Place empty sacks/pouches on racks, labeled them where prearranged or where racks are plainly marked, dumped mail for sacks, cut ties, faces letter mail, carry mail to distributors for processing, place process mail into sacks, remove filled sacks and pouches from racks and close and lock sacks/pouches
- Pick up sacks, pouches, and outside pieces, separate outgoing bulk mail for dispatch and load mail onto trucks
- Handle and sack empty equipment; inspects empty equipment for mail and restring sacks
- Cancel stamps on parcel post, operate cancelling machines, and carry mail from cancelling machine to distribution area
- Assist in supply and slip rooms and operate copy machine and related office equipment
- Perform other duties is assigned.
Home Educator
Greensboro , MD
2001.04 - 2019.09
- Made lesson plans for children, at various levels and tailored them to each child's particular learning style
- Maintained excellent records of each school year for each child, showing their work, attendance, abilities, strengths, and weaknesses
- Identified strengths and weaknesses in each child and sought to enhance strengths and work diligently on weaknesses in their academics to make them strengths
- Maintained entire family schedule and organized all schooling, appointments, activities, and events
- Found and enrolled children in outside classes and extracurricular activities such and lectures, discussions, group activities, demonstrations, football, baseball, soccer and girl scouts
- Fostered a love of learning and increased interest in the world around them
- Administered tests and assignments to properly evaluate each child's progress
- Provided one-on-one attention to each student while maintaining overall focus on the group.
Sales Associate
Lane Bryant
Rockville , MD
1993.03 - 1995.05
- Trained new employees on company policies and procedures
- Identified products that needed to be filled throughout the store and coordinated with the store manager to restock those items
- Answered customer questions regarding promotions
- Lead junior associates in maintaining the company standards.
Receptionist
Giant Food Corporation
Landover , MD
1991.01 - 1992.05
- I serve as the first point of contact for Giant Food Corporation, making their role vital for creating a positive first impression
- Greeting Visitors: Welcoming and directing visitors and clients as they arrive
- Answering Phone Calls: Handling incoming calls, screening, and routing them to the appropriate person
- Managing Correspondence: Receiving, sorting, and distributing mail and deliveries
- Scheduling: Coordinating appointments and managing calendars
- Clerical Tasks: Performing tasks such as filing, photocopying, and faxing
- Maintaining Office Security: Following safety procedures and controlling access via the reception desk
- Providing Information: Offering basic and accurate information in-person and via phone/email
- Office Organization: Keeping the reception area tidy and presentable.
Receptionist
Department of Administrative Services
Washington , DC
1989.01 - 1991.07
- I Greeted and welcome guests as soon as they arrive at the office of DOA (department of administrative services)
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g
- Pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
Receptionist
US Department of Energy
Washington , DC
1988.10 - 1989.12
- I Greeted and welcome guests as soon as they arrive at the office of DOE (department of energy)
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g
- Pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
Education
Online Healthcare & Medical Certification Programs - MedCerts in HI 3000 - Medical Front Office & Electronic Health Records (EHR)
MedCerts, LLC
Livonia, MI01.2023
Skills
- Hospitable and friendly
- Excellent interpersonal skills
- Proficient in Multitasking and can prioritize multiple tasks as necessary
- Self-Motivate
- Problem Resolution
- Detail Organized
- Strong communication
- Flexible
- Verbal and written communication
- Understanding of insurance options
- Experience in medical admissions
Personal Information
Willing To Relocate: Anywhere
Affiliations
Favorite color/sports team/hobby? Green/Blue, Pittsburgh Steelers, Anything to do with my family (: Very long road trips listening to audiobooks and sermons. Something to know about Me,….. Hummm, let’s see, I was a grate wife to my Late husband, the best Mom I’m told (: A good daughter , I’m bests friends to many (: I’m a little sister and a big sister, I’m an aunty to many and cousin to many. My oldest is about to make me a grand (: I truly love my self. For now that’s it (: I'm thing about making a bucket list.
Thanks for Asking
References
References available upon request.
Timeline
Facility Admissions Coordinator
University of Maryland Shore Regional Health
2021.03 - Current
Environmental Services
University Of Maryland Shore Regional Health
2021.02 - 2022.07
Mail Processing Assistant
United States Postal Service (Eastern Shore)
2019.10 - 2020.12
Home Educator
2001.04 - 2019.09
Sales Associate
Lane Bryant
1993.03 - 1995.05
Receptionist
Giant Food Corporation
1991.01 - 1992.05
Receptionist
Department of Administrative Services
1989.01 - 1991.07
Receptionist
US Department of Energy
1988.10 - 1989.12
Telecommunicate Attendant
University of Maryland Shore Regional Health
Online Healthcare & Medical Certification Programs - MedCerts in HI 3000 - Medical Front Office & Electronic Health Records (EHR)
MedCerts, LLC
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