Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theressa Lewis

Richmond,VA

Summary

Dynamic Leasing Consultant with a proven track record at Weinstein Properties, excelling in customer service and compliance with fair housing regulations. Enhanced tenant satisfaction through tailored property tours and efficient move-in processes, while implementing effective communication strategies to build rapport and address inquiries promptly. Skilled in managing logistics and maintaining detailed records.

Overview

16
16
years of professional experience

Work History

Leasing Consultant

Weinstein Properties
02.2022 - 11.2024
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Distributed and followed up on tenant renewal notices.

Paralegal Assistant

Chandler Law Firm
03.2020 - 07.2021
  • Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
  • Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
  • Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
  • Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
  • Assisted lawyers with materials preparation for internal and external training events.
  • Supported trial preparations by compiling evidence exhibits, coordinating witness schedules, and organizing trial binders.

MRI Receptionist

Bon Secours
01.2009 - 02.2021
  • Played a key role in maintaining clinic accreditation standards by participating in regular audits, inspections, and quality improvement initiatives.
  • Managed inventory of office supplies and materials, ensuring adequate stock levels were maintained at all times.
  • Streamlined check-in process by implementing an efficient system for verifying identification, insurance cards, and referral forms upon arrival.
  • Supported clinic growth by maintaining up-to-date knowledge on industry best practices and participating in ongoing training opportunities.
  • Reduced patient wait times through diligent appointment management, including confirmation calls and rescheduling when necessary due to changes in availability or equipment maintenance needs.
  • Ensured smooth clinic operations by managing patient registrations and updating records as needed.

Education

High School Diploma -

Highland Springs
Richmond, VA

No Degree - Business Administration

J Sargeant Reynolds
Richmond, VA

Skills

  • Customer service
  • Fair housing regulations
  • Building rapport
  • Fair housing policies

Timeline

Leasing Consultant

Weinstein Properties
02.2022 - 11.2024

Paralegal Assistant

Chandler Law Firm
03.2020 - 07.2021

MRI Receptionist

Bon Secours
01.2009 - 02.2021

High School Diploma -

Highland Springs

No Degree - Business Administration

J Sargeant Reynolds

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