Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theressa Stokes

Summary

Proven leader with extensive experience at Walgreens, adept in operations management, Cash handling, and team motivation. Excelled in staff scheduling and fostering workplace safety, driving increased profit margins and customer satisfaction. Demonstrates exceptional decision-making and employee training skills, contributing to a positive and efficient work environment.

A management professional prepared to lead teams to achieve operational goals. Background includes managing shift schedules, team supervision, and quality assurance. Known for fostering collaborative environment and adapting to changing demands. Skilled in conflict resolution and operational planning.


Overview

8
8
years of professional experience

Work History

Shift Leader Manager

Walgreens
01.2022 - 10.2024
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours, and inventory movements.
  • Open / Closed stores at multiple locations with access to the responsibility of being a key holder.
  • Responsibility of the store in the absence of store management, including all required systems startups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
  • Cash Handling being one of my substantial skills.
  • Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
  • Championed company values through daily interactions with employees and customers alike, leading by example as a dedicated manager who prioritized workplace culture.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coordinated project workflows for departments.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Oversaw loading and unloading of packages in warehouse.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Managed staff hiring, training and supervision.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.

Patient Care Taker

VA Hospital
12.2022 - 06.2024
  • Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
  • Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
  • Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
  • Assisted patient with daily living activities for improved quality of life and increased independence.
  • Assisted patients with daily living activities for improved quality of life and increased independence.
  • Collaborated with healthcare professionals to develop comprehensive care plans tailored to each patient''s unique needs.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
  • Maintained accurate inventory of medical supplies and equipment necessary for efficient daily operations within the facility or home setting.
  • Enhanced patient recovery by closely monitoring vital signs, administering medications, and following treatment plans.

Sephora Manager /Lead Sales Associate

Kohls Department Store
04.2023 - 09.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Beauty Consultant

Walgreens
08.2022 - 03.2023
  • Conducted consultations to understand client's desired look.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided feedback to management regarding customer preferences and emerging trends, leading to more informed purchasing decisions for the store''s inventory.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.

Beauty College Student

Nuvani Beauty College Institute
01.2022 - 06.2022
  • Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
  • Identified struggling students through assessments and provided individualized support to improve their understanding of course material.
  • Contributed to school-wide improvement initiatives by participating in professional development workshops and sharing best practices with fellow educators.
  • Stored and frequently referenced course syllabi, also noting instructor contact information.
  • Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent communication with students and parents.
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Met academic standards and expectations to maintain school enrollment.

Private Nanny

Private Employment
08.2016 - 04.2022
  • Led indoor and outdoor activities to entertain and occupy children.
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Adapted caregiving approaches based on individual needs of each child to provide personalized support.
  • Prepared healthy, age-appropriate snacks and meals.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
  • Played games, worked on puzzles, and read books to young children.
  • Taught children everyday skills and language.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Planned special outings or themed days around children's interests or areas of study in their school curriculum.

Kohls Sales Associate

Kohls Department Store
04.2019 - 03.2020
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Prioritized helping customers over completing other routine tasks in store.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built relationships with customers to encourage repeat business.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Checked out customers in a timely and friendly manner

Nordstrom Sales Associate

Nordstrom Rack
01.2018 - 03.2019
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

No Degree - Teaching

Austin Community College
Austin, TX

Cosmetology - Cosmetology

Nuvani Beauty College Institute
Austin, TX
12-2022

High School Diploma -

James Bowie High School
Austin, TX
06-2014

Skills

  • Staff Scheduling
  • Workplace Safety
  • Team Management
  • Employee Training
  • Cash Handling
  • Opening and closing procedures
  • Training and mentoring
  • Accurate money handling
  • Budgeting knowledge
  • Handling Customer Complaints
  • Decision-Making
  • Operations Management

Timeline

Sephora Manager /Lead Sales Associate

Kohls Department Store
04.2023 - 09.2023

Patient Care Taker

VA Hospital
12.2022 - 06.2024

Beauty Consultant

Walgreens
08.2022 - 03.2023

Shift Leader Manager

Walgreens
01.2022 - 10.2024

Beauty College Student

Nuvani Beauty College Institute
01.2022 - 06.2022

Kohls Sales Associate

Kohls Department Store
04.2019 - 03.2020

Nordstrom Sales Associate

Nordstrom Rack
01.2018 - 03.2019

Private Nanny

Private Employment
08.2016 - 04.2022

No Degree - Teaching

Austin Community College

Cosmetology - Cosmetology

Nuvani Beauty College Institute

High School Diploma -

James Bowie High School

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Theressa Stokes