Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

THERESSE MATTISON

Simpsonville,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Contact Center Representative III

TD Bank
10.2023 - Current
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
  • Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.

Contact Center Representative

TD Bank
10.2022 - 10.2023
  • Assisted customers with order check, disputes and problem solving
  • Resolved customer complaints in a professional manner
  • Educated customers on features and benefits of products or services
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Assistant Store Manager, Softlines

Academy Sports Outdoors
02.2016 - 10.2022
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction
  • Provided leadership support during peak business hours by motivating staff members to meet targets.

Assistant Manager

Walmart
08.2012 - 02.2016
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Department Manager, Domestic

Wal-Mart Supercenter
05.2012 - 11.2012
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time
  • Developed strategies to improve customer service and increase sales by 10% within 6 months
  • Coached and trained new staff members, providing guidance on department policies and procedures.

Apparel Zone Manager

Walmart
04.2012 - 08.2012
  • Developed and implemented strategies to increase sales in assigned zones
  • Created and maintained positive relationships with store managers, customers, and vendors
  • Implemented procedures for inventory control and stock management.

Education

Art Associates Degree: Administrative Office Technology -

Greenville Technical College
Greenville, SC
01.2011

Skills

  • Call Center Customer Service
  • Product Knowledges
  • Problem-Solving Skills
  • Interpersonal Skills
  • Teamwork and Collaboration

Accomplishments

2X Epic Awards

Timeline

Contact Center Representative III

TD Bank
10.2023 - Current

Contact Center Representative

TD Bank
10.2022 - 10.2023

Assistant Store Manager, Softlines

Academy Sports Outdoors
02.2016 - 10.2022

Assistant Manager

Walmart
08.2012 - 02.2016

Department Manager, Domestic

Wal-Mart Supercenter
05.2012 - 11.2012

Apparel Zone Manager

Walmart
04.2012 - 08.2012

Art Associates Degree: Administrative Office Technology -

Greenville Technical College

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THERESSE MATTISON