Thereza Mshandete
Atlanta,GA
Summary
Meticulous and analytical professional with a Bachelor of Business Administration in Insurance & Risk Management. Proven expertise in risk assessment, underwriting, and fraud detection within major financial and insurance institutions. Dedicated to leveraging data-driven strategies to support effective risk management and long-term organizational success.
Overview
6
6
years of professional experience
Work History
Underwriting Service Assistant
STATE FARM
Atlanta, GA
06.2024 - Current
- Risk Assessment: Evaluate customer risks and insurance eligibility by meticulously reviewing applications, statistical data, and comprehensive customer information.
- Policy Management: Process complex applications and policy transactions electronically for both new and existing business.
- Regulatory Compliance: Review and execute policy changes in strict accordance with established company guidelines and insurance regulations.
- Stakeholder Collaboration: Partner directly with agents to process policy changes and ensure high-quality service for customers.
Fraud Analyst & Claims Analyst
BANK OF AMERICA
Atlanta, GA
09.2020 - 01.2023
- Fraud Mitigation: Examined and analyzed data to detect fraudulent activities, maintaining the integrity of high-volume financial transactions.
- Investigative Rigor: Performed 100% comprehensive analysis of evidence, including police reports, surveillance footage, and audio records to resolve claims.
- Reporting & Strategy: Prepared detailed chargeback reports and daily analysis for management to facilitate informed, proactive decision-making.
- Dispute Resolution: Directed and resolved complex fraud claims and chargeback disputes through collaboration with cross-functional stakeholders.
Loan Underwriter
COMMUNITY LOANS OF AMERICA
Atlanta, GA
10.2019 - 01.2020
- Lending Decisions: Analyzed loan applications to make informed credit decisions while ensuring the total accuracy of documentation.
- Contract Negotiation: Played a key role in renegotiating loans and drafting accurate contracts to align with company policies and client needs.
Education
Bachelor of Business Administration - Insurance & Risk Management
University of Central Arkansas (UCA)
05.2019
Undergraduate Coursework - Human Resources & Management
Tanzania Institute of Accounts
01.2017
Associate Degree - Business Administration (Procurement & Supply)
St. John’s University of Tanzania
01.2015
Skills
- Risk & Underwriting: Risk Assessment, Underwriting Guidelines, Policy Implementation, Loan Evaluation
- Analysis & Detection: Fraud Detection, Claims Analysis, Statistical Data Review, Chargeback Disputes
- Technical & Soft Skills: Data Entry & Reporting, Microsoft Office Suite, Critical Thinking, Problem-Solving, Leadership
Timeline
Underwriting Service Assistant
STATE FARM
06.2024 - Current
Fraud Analyst & Claims Analyst
BANK OF AMERICA
09.2020 - 01.2023
Loan Underwriter
COMMUNITY LOANS OF AMERICA
10.2019 - 01.2020
Undergraduate Coursework - Human Resources & Management
Tanzania Institute of Accounts
Associate Degree - Business Administration (Procurement & Supply)
St. John’s University of Tanzania
Bachelor of Business Administration - Insurance & Risk Management
University of Central Arkansas (UCA)