Theri Armstrong
Carson,CA
Summary
Accomplished patient counseling professional skilled in effectively communicating with youth to foster strong and trusting rapport. Eager to apply 5 years of related experience to assist challenged youth to overcome obstacles.
- Conscientious Youth Counselor with program development and coordination experience. Strongly rooted in integrity and effective communication. Dedicated to fostering youth success and progress.
Overview
22
22
years of professional experience
Work History
Youth Counselor
Wayfinder Family Services
09.2022 - Current
- Duties included being an amazing role model to the youth in accordance with applicable laws, and standard procedures.
- Conducting intake interviews with youth
- Assisting with crisis intervention
- Analyzing clients individual needs and requirements
- Cleaning common and living areas to insure the clients have a safe clean environment while staying in the faculty, Preparing meals, Analyzing client’s and writing progress and evaluation reports
- 15 minute wellness checks for the youth, Completing intakes, safety plans and discharge paperwork
Lead Professional Telecommunicator | AT&T Mobility
04.2007 - Current
- Job duties included taking high volumes of inbound calls ,providing excellent telephone customer service
- Screening ,calls for security purposes, reassuring safety precautions
- Established daily and monthly goals and developed associate performance to consistently achieve established goals
- Provide ongoing training and professional development for staff on inventory control, Trained and developed new associates on computer systems
- Increased professionalism by giving full attention to detail
- L sales by implementing strategies to develop and expand existing customer base through proper inventory levels and customer satisfaction
- Addressed performance on
Lead Treatment Clerk Specialist
Central Juvenile
07.2006 - 02.2007
- Job duties included enforcing company policies and procedures while ensuring directives and all daily activities delivered against the expected operating standards
- Evaluated and maintained a high volume of case folders each meeting quality expectations
- Proactively addressed problems with suggested solutions making every case a priority
- Maintain level compliance with company standards of safety, security, facility maintenance posting/notifications and other administrative duties
- Participated in acting HR practices that included interviewing applicants, and hiring/termination processes.
Youth Counselor
Future Stars
09.2004 - 02.2007
- Duties included being an amazing role model to the youth in accordance with applicable laws, and standard procedures
- Interacted constantly with other agencies Transported youth if needed, and selected ones suitable for referral samples from collection sites to laboratories
- Explained fluid, tissue collection procedures to patients operations and inventory control
- Completing intakes and discharges from the facility
Office Clerk/Receptionist
County Of Los Angeles
07.2004 - 07.2005
- Build and cultivate relationships within the Department
- Answered incoming calls ,and provided assistance with material throughout the office ,ordered office supplies, and maintained records
- Assisted customers in finding correct answers for their needs and resolved any issues
- Solved problems, assured customer satisfaction, Engaged in daily customer service and also worked to resolve any customer issues or complaints
- Facilitated weekly and monthly huddle training sessions for new associates and those struggling
- Develop direct reports through bi weekly changes, Developed product knowledge.
Childcare Assistant
Nellie’s Wonderland
07.2001 - 07.2003
- Accompany children to and from school and outings with staff
- Sterilized bottles and prepared formula
- Assisting in preparing food and serving meals and refreshments
- Dressed children changed bottles and diapers
- Engaged in daily group sessions with teen girls who desired more attention develop direct reports through bi weekly changes
- Helping with outing engaging in activities setting expectations to make a difference.
Education
High School Diploma -
Bachelor of Science - Human Service
University of Phoenix
Tempe, AZ06.2024
Skills
- People Leadership
- Excellent Communication Skills
- Computer Proficiency & development
- Youth Supervision
- Cognitive Behavior Practices
- Meal Preparation
- Team Collaboration
Accomplishments
- Documented and resolved behavioral issues which lead to a safe environment for the residents and staff.
- Collaborated with team of 2 in the development of Future Stars Group Home.
- Used Microsoft Excel to develop inventory tracking spreadsheets. For group home 15 min wellness checks.
Additional Information
- I have earned Leadership Awards which includes: Customer Service achievement award. Award for top sales specialist, Award for top Customer Experience. Award for being Voice of the Customers and Employee of the month many times.
Non-Profit Volunteer Work Valerie Safe House |06-2019-2022 Helping in the community. Serving as a ro
Non-Profit Volunteer Work Valerie Safe House |06-2019-2022
Helping in the community. Serving as a role model to troubled teens in the community. Teaching life skill,. Teaching youth how to cook, apply for jobs teaching the youth how to become a better version of themselves.
Non-Profit Volunteer Dignify Jaminet’s Drill Team| 07-2016- Present
Assisting youth girls with life skills. Engage, encourage, and motivate youth to reach their goals. Evaluate the youth’s performance and make recommendations for improvement. Choreograph routines, conduct group and private lesson when required. Giving back to the community helping youth stay off the streets of Compton by giving a positive re-enforcement
Timeline
Youth Counselor
Wayfinder Family Services
09.2022 - Current
Lead Professional Telecommunicator | AT&T Mobility
04.2007 - Current
Lead Treatment Clerk Specialist
Central Juvenile
07.2006 - 02.2007
Youth Counselor
Future Stars
09.2004 - 02.2007
Office Clerk/Receptionist
County Of Los Angeles
07.2004 - 07.2005
Childcare Assistant
Nellie’s Wonderland
07.2001 - 07.2003
High School Diploma -
Bachelor of Science - Human Service
University of Phoenix