Theria Mitchell
Riverdale,GA
Summary
Highly-motivated employee with desire to take on new challenges. Experienced in managing administrative tasks, coordinating schedules, and providing efficient support with a strong focus on dependability and attention to detail. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proficient in multitasking and delivering empathetic customer service both in person and over the phone, particularly in fast-paced environments. Mastery in creating inclusive environments and working effectively with diverse populations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Lead Manager
Macy's
Garden City, NY
10.2023 - 09.2024
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Created and presented monthly reports to management on sales performance.
- Collaborated with marketing team to create promotional materials for target customers.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Resolved customer complaints quickly while maintaining high standards of service excellence.
Check-in Agent
SMS International Shore Operations
New York, NY
09.2022 - 10.2023
- Processed various forms of payment
- Provided clients with assistance in preparing required travel documents and forms
- Searched for and located available seats and cabins for passengers
- Checked luggage and directed passengers to concourses and piers
- Completed order transactions, generated travel documentation, and detailed itineraries.
Sales Representative
Verizon
New York, NY
10.2021 - 08.2022
- Successfully identify and qualify potential customers or leads
- Establish strong relationships with prospects and maintain rapport with existing clients
- Demonstrate comprehensive knowledge of products or services offered
- Deliver presentations to showcase products/services
- Negotiate terms of sale, pricing, and contracts to secure deals.
Product Advisor
Microsoft
Albany, NY
03.2021 - 09.2021
- Assessed error root causes, aiding diagnostic checks and performance investigations
- Responded to user requests for service by troubleshooting problems and helping to develop solutions
- Provided customer service by responding to phone, email, and online requests, questions, and complaints
- Created centralized management capability by integrating warehouse management software applications
- Utilized PowerPoint to present data and information with text, and diagrams with animation.
Office Assistant
SUNY Schenectady
Schenectady, NY
03.2021 - 09.2021
- Scheduled work tasks, maintained organized calendars, and coordinated appointments.
- Efficiently managed visitor interactions by taking questions and providing direction to appropriate staff members.
- Completed and mailed contracts, invoices, or checks.
- Answered phone calls and welcomed visitors to the office.
- Inventoried and ordered materials, supplies, and services.
Education
Associate of Arts - Business Administration and Management
Schenectady County Community College
Schenectady, NY05-2023
Public Service And Law -
Hillcrest High School
Jamaica, NY01.2021
Psychology -
Adelphi University
Garden City, NYSkills
- Documentation and Reporting
- Negotiation
- Analytics
- Customer Service
- Clerical
- Computer Applications
- Sales Experience
- Regulatory Compliance
- Conflict Mediation
- First Aid
Certification
- First Aid
Timeline
Sales Lead Manager
Macy's
10.2023 - 09.2024
Check-in Agent
SMS International Shore Operations
09.2022 - 10.2023
Sales Representative
Verizon
10.2021 - 08.2022
Product Advisor
Microsoft
03.2021 - 09.2021
Office Assistant
SUNY Schenectady
03.2021 - 09.2021
- First Aid
Associate of Arts - Business Administration and Management
Schenectady County Community College
Public Service And Law -
Hillcrest High School
Psychology -
Adelphi University
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