Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Therisa Humphries

Lakeland

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Program Administrator

Lakeland Regional Health Medical Center
07.2022 - Current
  • Developed two new programs: Internal Medicine and Transitional Year - from inception at a new institution.
  • Developed and implemented program policies and procedures for two new programs at a new institution.
  • Oversaw program accreditation efforts and played a key role in guiding the Internal Medicine Program through a successful site visit in December 2023, resulting in their transition from initial to continued accreditation.
  • Recruitment and Onboarding: Planned, managed, and executed all levels of program recruitment, including the application screening process, organizing interviews, and scheduling.
  • Budget and Finance: Reviewed, planed, and made recommendations for the programs budget(s)
  • Policies and Procedures: Participated in the development of policies and procedures and served as an expert on their interpretation within program-specific policies and procedures, as well as supported the implementation of institutional and accreditation policies/procedures related to residents.
  • Provided assistance to the Transitional Year program during SOAP week.
  • Resident Wellness: Created and delivered aspects for the educational, wellness, and social events for residents. Including creating wellness initiatives, managing event budgets, and making recommendations for future program events.
  • Human Resources: Oversaw and completed human resource functions for residents, including employment paperwork. Worked with GME office to prepare and facilitate the signing of resident contracts.
  • Scheduling: Oversaw the administrative duties in resident scheduling. Helped create and assisted in the development of rotation schedules, track and analyze clinical and educational work hour violations/trends. Created the call schedule and managed program communications in conduction with program leadership.
  • Curriculum Development: Managed aspects of curriculum development to include mapping and tracking of core competencies, milestones, evaluations for residents, setting up and proctoring the annual in-training examination, program orientation, and managing both conferences and didactic series events.
  • Meetings/Data Collection: Plan and execute all meetings related to the residency program, providing statistical information and data for the agenda, and applicable background information. Serve as an integral part of discussions during meetings.
  • Main editor for the Internal Medicine program brochures, websites, and social media pages.
  • Creator of the Internal Medicine newsletter.

Medical Assistant/Office Manager

Watson Clinic, LLP
06.2007 - 06.2022
  • Established and effectively managed the Vascular Institute, leading a team of members.
  • Implemented new policies for the Vascular Institute.
  • Organized promotional events to increase brand awareness and customer engagement.
  • Identified areas in need of improvement with regard to compliance with internal controls.
  • Evaluated effectiveness of current risk management processes and identified opportunities for improvement.
  • Recommended appropriate action steps based on results of analytical research into specific areas of risk exposure.
  • Developed contingency plans for responding effectively when faced with unexpected events or circumstances that pose a threat to the organization's goals or operations.
  • Participated in training sessions designed to educate staff on the importance of effective risk management principles.
  • Developed and implemented patient care policies and procedures.
  • Evaluated employee performance on an ongoing basis and provided feedback as needed.
  • Created strategies for improving customer service standards in the facility.
  • Established performance goals and objectives in alignment with organizational mission and values.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.

Education

Bachelor of Science - Business Administration And Management

Polk State College
12-2023

Registered Medical Assistant - Medical Assistant

Florida Career Institute
05-2007

Skills

  • Thalamus
  • Eras
  • Lightning Bolt
  • Microsoft Excell
  • Risk assessment
  • Compliance management
  • Physician Recruitment
  • New Innovations
  • API
  • ADS
  • Cortex
  • Cerebellum
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Strong problem identification and resolution skills
  • Collaborative problem-solving
  • Knowledge of GME and ACGME common requirements

Accomplishments

  • Awarded Program Administrator of the Year in 2024
  • Received several ACE awards from Watson Clinic, LLP on performance

Certification

  • Thalamus Certified
  • Registered Medical Assistant
  • Notary

Timeline

Program Administrator

Lakeland Regional Health Medical Center
07.2022 - Current

Medical Assistant/Office Manager

Watson Clinic, LLP
06.2007 - 06.2022

Registered Medical Assistant - Medical Assistant

Florida Career Institute

Bachelor of Science - Business Administration And Management

Polk State College

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