Open To Work
Therisa Humphries
Program Manager
Lakeland,FL
Summary
Eighteen years of experience in healthcare administration with expertise in HR operations, compliance, and program development. Proven track record in leading physician recruitment, risk management, and onboarding for both for-profit and non-profit organizations. Skilled in strategic planning, process improvement, and stakeholder management, resulting in enhanced organizational efficiency and project success. Demonstrated ability to streamline processes and implement innovative strategies that significantly boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Manager
Lakeland Regional Health Medical Center
Lakeland, FL
07.2022 - 08.2025
- Oversee all HR functions for a cohort of 60 physicians, including payroll administration, onboarding, licensure compliance, scheduling, time tracking, and complete file management.
- Serve as the primary HR liaison, ensuring smooth operations and full regulatory compliance.
- Planned, managed, and executed all levels of program recruitment, including the application screening process, Interviewing, and hiring candidates.
- Oversaw and completed human resource functions for physicians, including employment paperwork.
- Worked with GME office to prepare and facilitate the signing of resident contracts.
- Oversaw the administrative duties in resident scheduling.
- Helped create and assisted in the development of rotation schedules, track and analyze clinical and educational work hour violations/trends.
- Created the call schedule and managed program communications in conduction with program leadership.
- Managed aspects of curriculum development to include mapping and tracking of core competencies, milestones, evaluations for physicians, setting up and proctoring the annual in-training examination, program orientation, and managing both conferences and didactic series events.
- Developed and Implemented program policies and procedures for two new programs from inception as a new Institution.
- Oversaw program accreditation efforts and played a key role in guiding the Internal Medicine Program through a successful site visit in December 2023, resulting in its transition from initial to continued accreditation.
- Reviewed, planned, and made recommendations for the program's budget(s).
- Extensively involved in policy development, implantation, and enforcement, including drafting and upgrading program specific, institutional, accreditation, and HR policies and procedures, while serving as a key resource for policy interpretation.
- Created and delivered aspects for the educational, wellness, and social events for physicians.
- Including creating wellness initiatives, managing event budgets, and making recommendations for future program events.
- Spearheaded all marketing initiatives for the program, serving as the primary point of contact and decision maker for promotional strategies.
- Plan and execute all meetings related to the program, providing statistical information and data for the agenda, and applicable background information.
- Serve as an integral part of discussions during meetings.
- Lead editor for the Internal Medicine program brochures, websites, and social media content, and creator of the Internal Medicine newsletter.
- Represented both the program and Lakeland Regional Health at major conferences nationally.
- Built and maintained relationships with healthcare groups, including hospitals, clinics, medical schools, and residency programs to support ongoing recruitment efforts.
Office Manager/HR/Compliance/Risk Management/Physician Recruiter/Community Outreach Coordinator
Watson Clinic, LLP
Lakeland, FL
06.2007 - 06.2022
- Established and managed the Vascular Institute, leading multidisciplinary team and aligning performance goals with organizational mission and values.
- Expanded referral networks and patient access by building community provider relationships, facilitating specialists, referring physician meetings, and coordinating outreach initiatives.
- Built and maintained strong relationships with community providers, serving as a liaison for physicians to expand referral networks, streamline outreach, and enhance collaborative, coordinated patient care.
- Coordinated physician outreach to increase service visibility and strengthen referral pipelines while sourcing and engaging qualified physician candidates through LinkedIn Recruiter, industry databases, and professional networks to fill specialty and hospital-based roles.
- Ensured regulatory and compliance standards, including credentialing, background checks, and alignment with employment and healthcare regulation.
- Evaluated existing risk management processes, identify opportunities for improvement, and development and implemented enterprise risk management (ERM) frameworks and compliance programs, including polies, procedures, and staff training, to strengthen organization accountability.
- Established performance goals and objectives in alignment with organization mission and values.
- Conducted audits and compliance reviews to evaluate existing risk processes, identify areas of improvement, and recommended actionable strategies for risk mitigation and long-term personal growth.
- Assisted in establishing new offices, managing risk-related issues, and implementing patient-focused initiatives that improved satisfaction and overall care experience.
Education
Bachelor of Science - Business Administration and Management
Polk State College
Lakeland, Florida12.2023
Registered Medical Assistant - Medical Assistant
Florida Career Institute
Mulberry, FL05.2007
Skills
- Compliance management
- Marketing strategy and campaign development
- Community outreach
- Risk management
- Physician recruitment
- Physician liaison
- Human resources oversight
- Interview and screen over 350 physicians yearly
- HR expertise in for-profit and non-profit organizations
- Social media management and content creation
- Proficient in Microsoft Word, Excel, and PowerPoint
- Recruitment, onboarding, and credentialing
- Budget management
- Payroll
- Recruitment strategies
- Human Resources Management training
- Ability to manage HR operations for large teams (60 personnel)
- Human resources metrics management
- Program management and event planning
- Healthcare marketing strategies
Certification
- Registered Medical Assistant
- Notary
Accomplishments
- Awarded Program Administrator of the Year in 2024
- Received several ACE awards from Watson Clinic, LLP on performance
- Nominated by my program for the Alliance National Award
Affiliations
- Community Outreach & Engagement Support | Healthcare Advocacy
References
References available upon request.
Work Preference
Work Type
Full TimeTimeline
Program Manager
Lakeland Regional Health Medical Center
07.2022 - 08.2025
Office Manager/HR/Compliance/Risk Management/Physician Recruiter/Community Outreach Coordinator
Watson Clinic, LLP
06.2007 - 06.2022
Bachelor of Science - Business Administration and Management
Polk State College
Registered Medical Assistant - Medical Assistant
Florida Career Institute