Summary
Overview
Work History
Skills
Timeline
Generic

Therman Rouse

NJ

Summary

Strategic Sales and Operations Leader with over 16 years of experience in telecommunications, B2B, and retail sales. Renowned for developing high-performing teams, exceeding sales targets, and driving revenue growth. Skilled in crafting and executing strategic sales plans, building strong executive partnerships, and fostering continuous learning and development. Proven track record of leadership, strategic thinking, and delivering impactful results in competitive markets.

Overview

21
21
years of professional experience

Work History

Sr. Manager of US Operations - Indirect Support

Verizon Wireless
Basking Ridge, NJ
01.2021 - Current
  • Directed a comprehensive ethics and integrity campaign, engaging 15,000+ employees.
  • Revamped leadership communications, enhancing efficiency and team engagement for 1,500+ leaders.
  • Overhauled the VCG (insert) Intake Process, implementing 800+ project improvements, boosting operational efficiency.
  • Developed disaster response protocols, enhancing 600+ annual disaster response efforts.

Manager of Operations Support

Verizon Wireless
Basking Ridge, NJ
06.2018 - 12.2020
  • Crafted a 3-year training roadmap for 5,500+ non-corporate locations and 40,000 employees.
  • Overhauled the compliance training program for 40,000 agents, supporting sales and revenue goals.
  • Led 200+ training initiatives, enhancing national retail partner sales skills and performance.
  • Partnered with HR to develop a career program for 300+ mid and senior-level sales leaders.

Sr. Managing Partner

Verizon
Basking Ridge, NJ
07.2014 - 05.2018
  • Led remote sales teams in B2B and Telematics, focusing on talent development and strategic training.
  • Collaborated with senior executives on sales strategies, achieving $900K+ in monthly revenue.
  • Developed training programs for fleet and SaaS products, increasing sales performance by 25% annually.
  • Implemented change management strategies using digital tools, improving sales outcomes.

District Manager

Verizon Wireless
New York City, NY
04.2011 - 06.2014
  • Managed multiple sales teams in the NYC Retail Market, consistently exceeding sales targets.
  • Developed and delivered training programs impacting 1,000+ employees across 300 locations.
  • Coordinated cross-functional sales initiatives with HR, Talent Acquisition, Operations, and SMB/B2B teams.
  • Drove SMB sales growth, resulting in 2,000+ SMB activations.

Retail - Various Positions

Verizon Wireless
New York, NY
01.2004 - 03.2011
  • Progressed through roles including Sales Representative, Assistant Manager, Store Manager, and District Manager, building foundational sales and customer service skills.

Skills

  • Leadership & Team Development
  • Strategic Planning & Execution
  • Sales & Revenue Growth
  • Operations Management
  • Change Management
  • Cross-Functional Collaboration
  • Training & Development
  • Compliance & Ethics Programs
  • Disaster Response Planning
  • Digital Learning Solutions

Timeline

Sr. Manager of US Operations - Indirect Support

Verizon Wireless
01.2021 - Current

Manager of Operations Support

Verizon Wireless
06.2018 - 12.2020

Sr. Managing Partner

Verizon
07.2014 - 05.2018

District Manager

Verizon Wireless
04.2011 - 06.2014

Retail - Various Positions

Verizon Wireless
01.2004 - 03.2011

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Therman Rouse