Theron Evans
Charlotte,NC
Summary
Dynamic Medicare Account Executive at GoHealth with a proven track record in client relationship building and strategic selling. Skilled in CRM software, I consistently exceeded sales targets by identifying new business opportunities and fostering long-term loyalty through exceptional customer service. Adept at enhancing team efficiency and driving client satisfaction.
Overview
10
10
years of professional experience
Work History
MEDICARE ACCOUNT EXECUTIVE
GOHEALTH
07.2021 - Current
- Assisted in developing client relationships through effective communication and follow-up strategies.
- Supported account management by preparing reports and presentations for client meetings.
- Facilitated onboarding processes for new clients, ensuring smooth transitions and satisfaction.
- Conducted market research to identify potential clients and industry trends.
- Collaborated with team members to streamline communication processes and improve service delivery.
- Assisted in maintaining accurate records of client interactions using CRM software.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Contributed ideas during team meetings to improve overall account management strategies.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
SEDONA WATERPROOFING SOLUTIONS
FIELD SERVICE TECH
06.2020 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
SENIOR SEVICE TECH
DRYPRO BASEMENT SYSTEMS
03.2016 - 05.2020
- Led installation and repair of basement waterproofing systems, ensuring optimal performance and customer satisfaction.
- Mentored junior technicians on system diagnostics and troubleshooting to enhance team efficiency.
- Developed and implemented maintenance protocols to improve service delivery and equipment longevity.
- Conducted site assessments to identify issues and recommend appropriate solutions for clients' needs.
- Collaborated with cross-functional teams to streamline operations and enhance communication processes.
- Utilized advanced diagnostic tools to accurately assess system functionality and identify areas for improvement.
- Trained new hires on safety procedures, technical skills, and company policies for consistent service quality.
- Evaluated customer feedback to drive continuous improvement initiatives in service offerings and client relations.
- Adhered to company safety protocols, reducing the risk of accidents or injury during service visits.
Education
Bachelor of Arts - Music Education
Johnson C. Smith University
Charlotte, NC05-2006
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- New business opportunities
- CRM software expertise
- Strategic selling
- Customer relations
- Customer relationship management (CRM)
- Sales quota achievement
- Business development and planning
Timeline
MEDICARE ACCOUNT EXECUTIVE
GOHEALTH
07.2021 - Current
SEDONA WATERPROOFING SOLUTIONS
FIELD SERVICE TECH
06.2020 - 05.2021
SENIOR SEVICE TECH
DRYPRO BASEMENT SYSTEMS
03.2016 - 05.2020
Bachelor of Arts - Music Education
Johnson C. Smith University