Theron Evans
Charlotte,NC
Summary
Dynamic Medicare Account Executive at GoHealth with a proven track record in client relationship building and strategic selling. Skilled in CRM software, I consistently exceeded sales targets by identifying new business opportunities and fostering long-term loyalty through exceptional customer service. Adept at enhancing team efficiency and driving client satisfaction.
Overview
10
10
years of professional experience
Work History
MEDICARE ACCOUNT EXECUTIVE
GOHEALTH
CHARLOTTE, NC
07.2021 - Current
- Assisted in developing client relationships through effective communication and follow-up strategies.
- Supported account management by preparing reports and presentations for client meetings.
- Facilitated onboarding processes for new clients, ensuring smooth transitions and satisfaction.
- Conducted market research to identify potential clients and industry trends.
- Collaborated with team members to streamline communication processes and improve service delivery.
- Assisted in maintaining accurate records of client interactions using CRM software.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Contributed ideas during team meetings to improve overall account management strategies.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
SEDONA WATERPROOFING SOLUTIONS
FIELD SERVICE TECH
CONCORD, NC
06.2020 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
SENIOR SEVICE TECH
DRYPRO BASEMENT SYSTEMS
BELMONT, NC
03.2016 - 05.2020
- Led installation and repair of basement waterproofing systems, ensuring optimal performance and customer satisfaction.
- Mentored junior technicians on system diagnostics and troubleshooting to enhance team efficiency.
- Developed and implemented maintenance protocols to improve service delivery and equipment longevity.
- Conducted site assessments to identify issues and recommend appropriate solutions for clients' needs.
- Collaborated with cross-functional teams to streamline operations and enhance communication processes.
- Utilized advanced diagnostic tools to accurately assess system functionality and identify areas for improvement.
- Trained new hires on safety procedures, technical skills, and company policies for consistent service quality.
- Evaluated customer feedback to drive continuous improvement initiatives in service offerings and client relations.
- Adhered to company safety protocols, reducing the risk of accidents or injury during service visits.
Education
Bachelor of Arts - Music Education
Johnson C. Smith University
Charlotte, NC05-2006
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- New business opportunities
- CRM software expertise
- Strategic selling
- Customer relations
- Customer relationship management (CRM)
- Sales quota achievement
- Business development and planning
Timeline
MEDICARE ACCOUNT EXECUTIVE
GOHEALTH
07.2021 - Current
SEDONA WATERPROOFING SOLUTIONS
FIELD SERVICE TECH
06.2020 - 05.2021
SENIOR SEVICE TECH
DRYPRO BASEMENT SYSTEMS
03.2016 - 05.2020
Bachelor of Arts - Music Education
Johnson C. Smith University