Theron Tetzloff
AR
Summary
Dynamic and results-oriented Case Manager with a proven track record at Crisis Stabilization Unit, excelling in needs assessment, crisis intervention, and building meaningful relationships. Expert in coordinating comprehensive care plans and leveraging community resources, demonstrated through impactful client advocacy and efficient case documentation. Skilled in multitasking and emotional awareness, consistently achieving positive client outcomes.
Overview
6
6
years of professional experience
Work History
Case Manager
Crisis Stabilization Unit
09.2024 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Managed volunteer programs focused on providing community services to underserved populations.
Scheduling Coordinator
Southcentral Foundation
12.2018 - 07.2024
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
West Madison Falls High School
Skills
- Needs Assessment
- Community Outreach
- Discharge Planning
- Client Advocacy
- Health History Documentation
- Records Management
- Individualized counseling
- Care Coordination
- Group Therapy
- Referral Coordination
- Case Management
- Patient support
- Emotional awareness
- Organization and Multitasking
- Documentation And Reporting
- Patient Needs Assessment
- Client assessment
- Financial support
- Medical Records Management
- Quality Assurance Controls
- Case Needs Assessment
- Case Documentation
- Crisis Intervention
- Conflict Resolution
- Patient Assessment
- Problem-Solving
- Relationship Building
- Patient Management
- EMR / EHR
- Positive Attitude
- Data Entry and Analysis
- Case Management Tracking
- Case Planning
- Email and Telephone Etiquette
- Resource Management
- Decision-Making
Timeline
Case Manager
Crisis Stabilization Unit
09.2024 - Current
Scheduling Coordinator
Southcentral Foundation
12.2018 - 07.2024
West Madison Falls High School
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