Hi, I’m
Thersa Schultz
Panama City,FL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Pompano Joes. Proven ability to enhance guest experiences through personalized service and upselling techniques, resulting in increased sales. Adept at team collaboration and maintaining cleanliness standards, ensuring a welcoming environment for all patrons.
Overview
21
years of professional experience
Work History
Pompano Joes
Headwait/server
04.2016 - Current
Job overview
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Trained new servers on menu items, service standards, and point-of-sale system usage.
- Maintained cleanliness of dining area, ensuring compliance with health and safety regulations.
- Enhanced guest experience through personalized recommendations based on preferences and dietary restrictions.
- Implemented process improvements that reduced wait times during peak hours for increased customer satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Journey Pure Rehab
Recovery Coach
03.2020 - 2022
Job overview
- Provided emotional support and guidance to clients in recovery journey.
- Developed individualized recovery plans tailored to client needs and goals.
- Facilitated group sessions to promote peer support and shared experiences.
- Coordinated with healthcare professionals to ensure comprehensive care for clients.
- Educated clients on coping strategies and life skills for sustainable recovery.
- Mentored new recovery coaches, sharing best practices and insights from experience.
- Advocated for client interests within treatment programs and community resources.
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
- Provided group, family, and individual counseling to support recovery goals.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Evaluated client progress regularly using evidence-based assessment tools and adapted coaching strategies accordingly for optimal results.
- Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
Hooters
Hooters Girl
09.2004 - 10.2009
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cash handling
- Checking out with management at the end of the night.
Dermatology Associates
Medical Assistant
07.2006 - 01.2008
Job overview
- Assisted in patient intake and documentation, ensuring accuracy of medical histories.
- Managed appointment scheduling and follow-ups to optimize patient flow.
- Supported dermatological procedures by preparing instruments and maintaining sterile environments.
- Educated patients on skincare regimens and post-procedure care instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
Education
A Crawford Mosley High School Lynn Haven, FL
High School Diploma
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Point of sale operation
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Task prioritization
- Food sales and promotion
- Guest seating
- Table setting
- Item promotion
- Table setting knowledge
- Ordering procedures
- Food station setup
- Menu presentation
- Food and beverage pairings
- Food delivery
- Bill computation
- Food inspection
- Multitasking and organization
- Food safety
- Shift management
- Upselling techniques
- POS operation
- Effective customer upselling
- Liquor, wine, and food service
- Server training
- Point-of-sale system
- Positive and professional
- Calm demeanor
- Positive guest interactions
- Responsible beverage service
- Specials promotion
- Price memorization
- Team member support
- Dietary restrictions knowledge
- Point of sale (POS) system operations
- Team player
- Reliable and responsible
- Reliability
- Multitasking
- Multitasking Abilities
- High energy and stamina
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
Timeline
Recovery Coach
Journey Pure Rehab
03.2020 - 2022
Headwait/server
Pompano Joes
04.2016 - Current
Medical Assistant
Dermatology Associates
07.2006 - 01.2008
Hooters Girl
Hooters
09.2004 - 10.2009
A Crawford Mosley High School
High School Diploma