Hi, I’m
Sarah Thompson
Houston,TX
Summary
. Proactive Production Manager successful at anticipating needs and making adjustments to schedules, materials and workflow. Ready to bring expertise to company needing hands-on, knowledgeable and resourceful leader.
Overview
17
years of professional experience
Work History
Power Home Remodeling
Project Production Manager
05.2022 - Current
Job overview
- Conducted comprehensive site assessments, identifying potential challenges or obstacles before initiating the remodeling process.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reviewed work for quality and compliance with company standards and design specifications.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
- Managed project timelines efficiently, ensuring timely completion of all remodeling tasks within budget constraints.
Power Home Remodeling
Remodeling Consultant
10.2021 - 05.2022
Job overview
- Closed an average of 40%
- Produced 260K net volume in first full quarter
- Promoted to Women’s Initiative Committee.
- Prepared accurate estimates for clients by carefully analyzing the scope of work and required resources.
Power Home Remodeling
Customer Development Mentor
01.2021 - 10.2021
Job overview
- Worked closely with management in establishing new protocols for new hires
- Help grow the Women’s initiative by leading from the front
- Invited to Annual Veterans summit and Women’s Summit as a result of performance.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Assisted mentees in setting and achieving career goals to encourage independence.
- Developed and led special events that increased decision making, problem-solving and good judgment.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Power Home Remodeling
Remodeling Consultant Basic Training
02.2020 - 12.2020
Job overview
- Seek out new business prospects by inspecting homes
- Qualified Leads by verifying information received at POS
- Built relationships and introduced company
- Won Representative of the month 5 times
- Lead office in closing metrics.
1-800 Radiator
Senior Account Manager
01.2017 - 02.2020
Job overview
- Worked closely with corporate sales team on national accounts
- Improved overall customer perception of brand.
- Presented professional image consistent with company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Provided extensive support in sales, technical and business areas to key accounts.
- Boosted client satisfaction by effectively managing and resolving account issues.
1-800 Radiator
Manager
01.2009 - 01.2017
Job overview
- Started out as sole sales representative for company and helped grow from <$1M to $6.5M
- Won franchise of the year in 2012, putting biggest competitor out of business by offering superior customer service and prompt delivery times
- Managed dispatch, inventory, A/R, sales, VOIP phone system for multinational call center, traveled internationally to train phone sales representatives, shipping/receiving, managed 2 locations and upwards of 20 employees
- Researched and obtained health benefits for the company, and educated employees on said health benefits.
1-800 Radiator
Customer Service Representative
01.2007 - 01.2009
Job overview
- Before being the manager, I did ordering, receiving orders, outbound sales calls, inbound sales calls, including up-selling, and was regularly in the top 20(out of approximately 400) nationwide for conversion rates.
Education
Skillpath
Excelling as a Manager Course
Jessie H. Jones High School
GED
01.2000
Skills
- Cross-Functional Collaboration
- New Process Development
- Critical Thinking
- Cost Control
- Production Scheduling
- Project Management
- Troubleshooting skills
- Staff Training
Timeline
Project Production Manager
Power Home Remodeling
05.2022 - Current
Remodeling Consultant
Power Home Remodeling
10.2021 - 05.2022
Customer Development Mentor
Power Home Remodeling
01.2021 - 10.2021
Remodeling Consultant Basic Training
Power Home Remodeling
02.2020 - 12.2020
Senior Account Manager
1-800 Radiator
01.2017 - 02.2020
Manager
1-800 Radiator
01.2009 - 01.2017
Customer Service Representative
1-800 Radiator
01.2007 - 01.2009
Skillpath
Excelling as a Manager Course
Jessie H. Jones High School
GED