Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Theslyn Rodriguez

Providence,RI

Summary

Knowledgeable Program Representative offering over 10 years of experience providing exceptional assistance to internal and external customers. Self-directed and efficient with strengths in problem-solving and conflict management. Professional liaison between program and clients, translating details and supporting customer journey.

Overview

6
6
years of professional experience

Work History

RENTAL ASSISTANCE PROGRAM REPRESENTATIVE

RI HOUSING
Providence , RI
09.2021 - Current
  • Coordinated communications between staff ,applicants and landlords
  • Adhered to program’s specific COVID-19 guidelines to determine and evaluate applicant’s eligibility for rental assistance upon a variety of factors
  • Communicated with applicants to provide support of all necessary details and information of the program
  • Organized and managed high caseload with careful attention to details, priority of need and or specific circumstances in a timely manner
  • Responsible for revising all required documents prior to the submission of case for final approval by given deadline
  • Developed and updated Smartsheet to aggregate and analyze information
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed

CUSTOMER SERVICE REPRESENTATIVE II

CVS Pharmacy
01.2015 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Answered average of 70 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Education

Bachelor of Arts -

Academy of Art University
San Francisco, CA
2012

Skills

  • Critical thinking and problem solving
  • Teamwork and collaboration
  • Professionalism and strong work ethic
  • Organizational and time management abilities
  • Basic Research and Data Collection Skills
  • Exceptional attendance record and punctuality
  • Administrative Support
  • Document Organization
  • Application Processing
  • Technical Presentations
  • Business Operations
  • Interpersonal Communication Skills

Languages

Spanish
Native or Bilingual

Timeline

RENTAL ASSISTANCE PROGRAM REPRESENTATIVE

RI HOUSING
09.2021 - Current

CUSTOMER SERVICE REPRESENTATIVE II

CVS Pharmacy
01.2015 - 01.2020

Bachelor of Arts -

Academy of Art University

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Theslyn Rodriguez