Shannon Boyd
Summary
I am a young professional excited to continue using my passion for people by diving into the fitness industry. I spent my post-college years as both a Swim Coach and Server. The dichotomy between the two kept me busy for almost three years. In those three years, I worked my way up to Aquatics Director and Bartender. These roles each provided me skill sets that I took with me into my most recent role of Restaurant Manager at Colony Grill. I have spent the last 3 years in this role training, leading, and continuing my personal growth. This growth has led me to further translate these skills into a field I am even more passionate about which is personal training. My current aspiration is to find somewhere I can do this while continuing to develop myself both personally and professionally.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Colony Grill
03.2021 - 09.2024
- Promoted a positive atmosphere, going above and beyond to guarantee each guest received exceptional service.
- Met, greeted, and encouraged feedback from guests and used feedback to implement positive changes within the restaurant.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Carefully interviewed, selected, trained, and supervised staff.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns freely.
Aquatics Director and Swim Coach
The Country Club of Fairfield
07.2015 - 07.2021
- Managed daily operations of the aquatics center, ensuring efficient scheduling, staffing, and maintenance for optimal facility performance.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Enhanced swimmer skills by designing and delivering customized training sessions tailored to individual needs and goals.
- Built a high-performing team of lifeguards and instructors by providing ongoing training, feedback, and professional development opportunities.
Bartender
Colony Grill
08.2016 - 03.2021
- Developed loyal regulars by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques, and customer service best practices.
- Contributed to a positive work environment through effective teamwork and communication with my colleagues.
- Kept bar presentable and well-stocked to meet the guest's needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Arts - English
University of Connecticut
Storrs, CT06.2019
Skills
- Teamwork and Collaboration
- Clear and Effective Communication
- Effective Relationship Building
- Time Management
- Reliable and Responsible
- Attention to Detail
- Hospitality Service Expertise
- Professional Appearance
- Outgoing Personality
- Passion for Fitness
- Patience and Tolerance
Timeline
Restaurant Manager
Colony Grill
03.2021 - 09.2024
Bartender
Colony Grill
08.2016 - 03.2021
Aquatics Director and Swim Coach
The Country Club of Fairfield
07.2015 - 07.2021
Bachelor of Arts - English
University of Connecticut