THETHESIA WHITE
ARC Of Ocean County
Bellmawr,NJ
1
Certification
27
years of professional experience
Experienced with providing care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining a safe and supportive environment focused on the needs of the individuals
Work History
Direct Support Professional
1 Year 5 Months- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Field Support / Coordinator
7 Years 11 Months- Coordinate daily job routing and scheduling for field technicians, improving productivity and on-time service completion
- Manage appointments and ensure service-level agreements (SLAs) are met
- Monitor workflows and adjust schedules to increase efficiency and reduce delays
- Handle customer escalations, resolving issues to maintain satisfaction and service quality
- Communicate directly with customers to provide updates, troubleshoot concerns, and ensure a positive experience
- Support technicians with real-time problem-solving and operational guidance
Certified Nursing Assistant (CNA)
3 Years 1 Month- Provided daily care to residents with short- and long-term disabilities
- Assisted with medication support, feeding, bathing, and personal hygiene
- Collaborated with nursing staff to ensure patient comfort and care standards
- Built strong relationships with residents and families through compassionate care
Program Assistant
3 Years- Supported individuals with disabilities in daily living activities and independence skills
- Assisted with medication routines, transportation, and appointments
- Helped maintain a safe, clean, and structured environment
- Encouraged personal development and community engagement
Customer Accounts Executive
3 Years 11 Months- Assisted customers with billing, payments, and service account management
- Scheduled installations, disconnections, and service changes
- Troubleshot cable and service issues to resolve customer concerns
- Promoted and sold cable, internet, and phone services
Education
Associate of Applied Science - Criminal Justice
Skills
Medication administration
Client support
Behavior redirection
First aid and safety
Disability awareness
Daily living support
Positive reinforcement
Behavioral support
Self-care promotion
Certification
CPR
Medication
CMT
Dysphasia
Diabetes
EpiPen
Timeline
Direct Support Professional
ARC Of Ocean County
05.2025 - CurrentRead More
Field Support / Coordinator
TLC Fulfillment (Universal), Xfinity
06.2016 - 05.2024Read More
Certified Nursing Assistant (CNA)
Manahawkin Nursing & Rehabilitation
07.2010 - 08.2013Read More
Program Assistant
Arc of Ocean County
08.2004 - 08.2007Read More
Customer Accounts Executive
Comcast
09.1999 - 08.2003Read More
Kaplan University
Associate of Applied Science from Criminal Justice
Read More