Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Thevini Seneviratne

Monroe

Summary

Proven to excel in fast-paced environments, I significantly enhanced customer satisfaction at Highlander Market as well as Applebees through efficient transaction handling and strict adherence to cleanliness standards. Skilled at cash management and customer service, my skills in POS systems and effective communication foster teamwork and ensure operational excellence. My commitment to dependability and a cooperative attitude drives consistent positive outcomes. Strong team player focused on delivering excellent results and adapting to changing needs. Reliable and efficient, with keen eye for accuracy and positive attitude.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Convenience Store Cashier

Highlander Market
03.2021 - 08.2024
  • Enhanced customer satisfaction by providing efficient and accurate transactions at the register.
  • Improved speed of service during busy times by quickly processing transactions without sacrificing accuracy or friendliness.
  • Handled cash, credit, debit, and other payment methods securely to prevent loss or theft.
  • Reduced cashier errors by consistently double-checking change calculations and receipts.
  • Managed customer returns or exchanges with professionalism, following store policy guidelines closely.
  • Processed cash and card transactions using register and performed scanning and weighing functions to complete customer purchases.
  • Assisted in inventory management, ensuring accurate stock levels for popular items.
  • Arrived on time and dressed professionally in clean company uniform.
  • Confirmed stock levels and expiration dates of merchandise.
  • Scheduled and monitored regular vendor deliveries for fuel and store inventory.
  • Prevented and reported loitering and illegal activities taking place on company property.
  • Operated cash register to record transactions accurately and efficiently.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Fostered clean and safe environment for customers by keeping register area clear, organizing shelves and wiping and sanitizing food and drink stations.
  • Ensured proper age verification for restricted items such as tobacco or alcohol sales to comply with local laws.

Hostess/carside

Applebees
06.2022 - 07.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance. Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.l
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Education

Bachelor - Communications

University of Toledo
Toledo, OH

High School Diploma -

Monroe High School
Monroe, MI
05.2024

Skills

  • Punctuality
  • Dependability
  • Cleanliness standards
  • Cash handling expertise
  • Stress tolerance
  • Basic math proficiency
  • Complaint handling
  • Teamwork and collaboration
  • Customer service
  • Cleaning and sanitizing
  • Effective communication
  • POS system proficiency
  • Honest and dependable
  • Reliable and responsible
  • Organizational skills
  • Cooperative attitude
  • POS systems
  • ID verification
  • Employee training
  • Microsoft office

Certification

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Languages

Sinhalese
Native or Bilingual
English
Native or Bilingual

Timeline

Hostess/carside

Applebees
06.2022 - 07.2024

Convenience Store Cashier

Highlander Market
03.2021 - 08.2024

Bachelor - Communications

University of Toledo

High School Diploma -

Monroe High School
Thevini Seneviratne