THI CHEE
VIRGINIA BEACH,VIRGINIA
Summary
A Veteran with a wealth of experience in leading high-performing teams and achieving great outcomes in a fast-paced environment. A highly skilled Chemical, Biological, Radiological, and Nuclear (CBRN) specialist with a proven track record of improving operational efficiency, reducing risks, and implementing effective emergency response plans. In addition, many years of supervising and managing people in the hospitality industry. Seeking a challenging role in a dynamic organization where skills and experience can be utilized to drive growth and success.
Overview
8
8
years of professional experience
Work History
Nuclear Biological Chemical Specialist
U.S. Army Active Duty
02.2022 - 09.2023
- Manage, maintain, inventory, and prepare reports for multi-million-dollar military equipment.
- Assist, conduct, and supervise training in CBRN defense.
- Be a trusted advisor to the supervisor by informing CBRN exposure status, location of contaminated areas, and the readiness status of their CBRN defense equipment.
- Deliver training to ensure non-CBRN departments are trained and ready to survive and operate in a CBRN environment.
- Escalated complex situations to more experienced staff or to supervisors.
General Manager
Panda Express Restaurant Group
06.2021 - 11.2021
- Successfully managed store with a team of 27 associates.
- Recruited and hired store associates while efficiently planning and scheduling manpower to operate the store smoothly on a daily basis.
- Handled complaints from customers and made sure customers were satisfied.
- Motivated and promoted associates when promotions were available.
- Accurately did inventory, and financial reports and reported to higher supervisors in a timely manner.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets, and controlled expenses to ensure financial targets were met.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Pinto Thai Ramona LLC
06.2018 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in the workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Escalated more complex situations to the manager.
Team Leader
Eon 51 Restaurant Group
09.2015 - 07.2016
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Master of Science - Health Informatics
Grand Canyon University
Phoenix, AZ06.2025
Certificate Program - Hospitality Administration And Management
USA Language Center At San Diego University of Integrative Studies
San Diego, CA11.2019
BBA - Business Administration
Hue University
Vietnam08.2015
Skills
- Bilingual Vietnamese and English
- Communication verbally and in writing
- Detail-oriented
- Strong team-work
- High-quality customer service
- Computer skills (Microsoft, Excel, POS)
- Leadership
- Performance management
Timeline
Nuclear Biological Chemical Specialist
U.S. Army Active Duty
02.2022 - 09.2023
General Manager
Panda Express Restaurant Group
06.2021 - 11.2021
Assistant Manager
Pinto Thai Ramona LLC
06.2018 - 03.2021
Team Leader
Eon 51 Restaurant Group
09.2015 - 07.2016
Master of Science - Health Informatics
Grand Canyon University
Certificate Program - Hospitality Administration And Management
USA Language Center At San Diego University of Integrative Studies
BBA - Business Administration
Hue University
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