Thi Diem Mi Truong
Summary
Certified Medical Assistant with hands-on clinical training in patient intake, vital signs, specimen collection, electronic health records (Epic), and inventory management. Experienced in customer service, financial transactions, and patient care support. Bilingual English and Vietnamese with strong communication and organizational skills.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Externship
MarinHealth OB/GYN & Urogynecology
Greenbrae, California
05.2024 - 05.2024
- Escorted patients to examination rooms, ensuring comfort and readiness for examinations
- Taking patients' vital signs
- Stocked medical supplies, maintaining organized and efficient inventory for optimal patient care
- Assisted healthcare providers in procedures, contributing to effective patient outcomes and procedural efficiency
- Checking patient messages
- Managed patient communications and documentation.
- Assisted with specimen collection and laboratory preparation.
- Supported clinical procedures and injection administration.
- Utilized Epic electronic health records.
Manicurists and Pedicurists
Ace Nails
Mill Valley
08.2022 - 09.2023
Manicurists and Pedicurists
Glamorous nails
San Anselmo
06.2021 - 08.2022
- Scheduled client appointments and accepted payments. Maintained supply inventories and client service records, while ensuring tools were cleaned and sanitized. Created a clean and welcoming environment to enhance customer experience.
- Assessed condition of clients' hands, removed dead skin, and massaged hands. Roughened surfaces of fingernails using an abrasive wheel to improve nail preparation.
- Prepared customers' nails in soapy water, using swabs, files, and orange sticks. Prepared nail cuticles with water and oil, using cuticle knives to push back cuticles and scissors or nippers to trim cuticles.
- Treated nails to repair or improve strength and resilience by wrapping. Advise clients on nail care and use of products and colors.
- Remove previously applied nail polish, using liquid remover and swabs. Use rotary abrasive wheels to shape and smooth nails or artificial extensions.
- Polished nails with powdered polish and a buffer. Decorated nails with ornaments and designs while shaping and smoothing ends using scissors, files, or emery boards.
Teller/ Accountant
VP Bank
Ho Chi Minh City, Vietnam
08.2013 - 10.2019
- Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits. Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Identified and resolved transaction discrepancies related to debits and credits, ensuring accuracy in customers' accounts.
- Examined checks for endorsements and verified essential information, ensuring compliance and cashing checks only after confirming accurate signatures and sufficient funds.
- Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines. Monitor bank vaults to ensure cash balances are correct.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Sort and file deposit slips and checks. Answer telephones and assist customers with their questions.
- Promoted and sold products and services, including travelers' checks and savings bonds, by leveraging customer data to provide tailored recommendations.
- Provided banking services to customers in Ho Chi Minh City, Vietnam.
Education
Certificate - Medical Assisting
College of Marin
San Rafael 05.2024 - 05.2024
Bachelor of Science - Accounting
HUTECH University of Technology
Ho Chi Minh City, Vietnam 09.2009 - 01.2013
Skills
- Clinical skills
- Patient Preparation
- Specimen Collection
- Vital Signs Monitoring
- Electronic Health Records
- Patient Payment Processing
- Transaction Processing
- Data Entry
- Inventory Management
- Inventory oversight
- Point of sale
- Financial Recordkeeping
- Computer proficiency
- Time management
- Teamwork
- Attention to detail
- CPR
Training
Medical assistant externship - MarinHealth OB/GYN & Urogynecology
May 2024
Languages
- English
- Vietnamese
Timeline
Externship
MarinHealth OB/GYN & Urogynecology
05.2024 - 05.2024
Certificate - Medical Assisting
College of Marin
05.2024 - 05.2024
Manicurists and Pedicurists
Ace Nails
08.2022 - 09.2023
Manicurists and Pedicurists
Glamorous nails
06.2021 - 08.2022
Teller/ Accountant
VP Bank
08.2013 - 10.2019
Bachelor of Science - Accounting
HUTECH University of Technology
09.2009 - 01.2013