THI NGUYEN

• Assisted RN with care for 30 patients.

• Administered medications safely and accurately, adhering to strict protocols for dosage and administration.
• Improved patient care by diligently monitoring and recording vital signs and symptoms.
• Assessed patients'' needs and developed individualized care plans to enhance recovery.
• Developed strong rapport with patients through active listening, empathy, and effective communication skills.

1. Leadership and Team Management
Supervise and coordinate the activities of check-in agents.
Ensure that agents are adhering to airline policies and procedures.
Provide guidance, coaching, and training to team members.
Handle staffing and scheduling to ensure adequate coverage.
2. Operational Oversight
Monitor check-in counters for efficiency and timely service.
Ensure compliance with security and safety regulations.
Assist in implementing operational policies and new procedures.
Coordinate with other airport departments, such as baggage handling and boarding, for seamless operations.
3. Passenger Assistance
Resolve complex passenger issues, such as ticketing problems, missed flights, or special service requests.
Address passenger complaints and provide solutions in a professional manner.
Handle passengers with special needs, including unaccompanied minors and those requiring wheelchair assistance.
4. Problem Solving and Decision Making
Address last-minute changes, such as flight delays or cancellations.
Manage unexpected situations, such as overbooking or lost baggage claims.
Provide guidance in emergency or irregular operations.
5. Administrative Duties
Prepare reports on team performance, passenger feedback, and operational issues.
Maintain accurate records of daily operations, such as flight details and staff attendance.
Ensure compliance with airline, airport, and government regulations.
6. Customer Service Excellence
Promote a high standard of customer service among the team.
Encourage positive interactions to enhance passenger satisfaction.
Ensure that VIP and loyalty program members are given priority services as required.
7. Communication and Coordination
Act as the point of contact between check-in staff and higher management.
Communicate updates regarding flights, policies, and procedures to the team.
Collaborate with other supervisors or departments for coordinated operations.