THIA NORTON BELL
Fontana,CA
Summary
Dedicated healthcare professional with expertise in infection control and patient monitoring. Committed to enhancing patient safety and quality of life through effective communication and proactive fall prevention strategies. Recognized for supporting clinical teams and improving care continuity through detailed documentation.
Overview
4
4
years of professional experience
Work History
Patient Safety Assistant
Iredell Memorial Hospital
Iredell, NC
09.2025 - 03.2026
- Monitored patient conditions, communicated health concerns to clinical team for timely intervention.
- Provided medication and treatment reminders to enhance patient adherence and wellbeing.
- Transported patients using wheelchairs, stretchers, or moveable beds.
- Replenished supplies and hygiene items in patient rooms to maintain comfort and safety standards.
Retention Customer Service Representative
Spectrum
Charlotte, NC
08.2024 - 07.2025
- Recommended products or services to management based on analysis of customer information and needs.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Responded to customer inquiries and communicated claim investigation results or adjustments.
- Completed contract forms and prepared change of address records, issued service discontinuance orders using job-related software.
Certified Nursing Assistant
Ez Links
Ontario, CA
02.2022 - 02.2024
- Supported activities of daily living to enhance patient quality of life.
- Encouraged patient independence during personal hygiene assistance.
- Communicated unusual behavior to ensure seamless care continuity.
- Documented care actions, vitals, and orders in company software.
Detox Counselor
Inland Valley Recovery Services
Upland, CA
08.2023 - 10.2023
- Managed crisis interventions with patients, maintaining calmness and professionalism to effectively de-escalate situations.
- Developed and completed patient psychosocial and individualized treatment plans, ensuring timely delivery to support recovery goals.
- Provided case management duties for patients, promoting individualized quality care.
- Accurately documented individual counseling sessions to maintain comprehensive patient records and support ongoing treatment.
Education
Associate Of Applied Science - Behavioral Aspects of Health
Intercoast Colleges
West Covina, CA02-2020
Skills
- Patient safety
- Patient monitoring
- Patient monitoring techniques
- Medication management
- Infection control
- Health documentation
- Multitasking capacity
- Relationship building
Timeline
Patient Safety Assistant
Iredell Memorial Hospital
09.2025 - 03.2026
Retention Customer Service Representative
Spectrum
08.2024 - 07.2025
Detox Counselor
Inland Valley Recovery Services
08.2023 - 10.2023
Certified Nursing Assistant
Ez Links
02.2022 - 02.2024
Associate Of Applied Science - Behavioral Aspects of Health
Intercoast Colleges