Summary
Work History
Education
Skills
Languages
Timeline
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Thiaba Mbow

Pickerington

Summary

Dynamic and dedicated professional with extensive experience, excelling in customer service and food preparation & also store management . Proven ability to enhance team productivity through effective collaboration and multitasking. Recognized for maintaining high standards of cleanliness and safety, while consistently delivering exceptional service and fostering a positive work environment.

Work History

Crew Team Member

Footlocker.com Inc.
  • Maintained cleanliness and organization of work areas to ensure safety and efficiency.
  • Assisted customers with orders, providing friendly and efficient service.
  • Operated kitchen equipment following safety procedures to prepare food items.
  • Collaborated with team members to achieve daily operational goals and enhance customer satisfaction.

Team Member

Urban Air
  • Assisted guests with park navigation and activities, enhancing overall visitor experience.
  • Maintained cleanliness and safety of attractions, ensuring compliance with operational standards.
  • Collaborated with team members to execute daily tasks efficiently, fostering a cooperative environment.
  • Adapted quickly to changing situations, demonstrating flexibility in high-energy settings.
  • Provided support during peak hours by managing guest flow and addressing inquiries promptly.
  • Trained new team members on safety procedures and operational protocols, promoting teamwork and efficiency.

Crew Member

Wendy’s
  • Executed preparation and assembly of food orders to ensure prompt delivery.
  • Oversaw cleanliness and organization of workstations, ensuring efficient operations.
  • Delivered outstanding customer service by effectively resolving inquiries and concerns.
  • Managed operation of kitchen equipment while ensuring compliance with health and safety regulations.
  • Facilitated collaboration among team members to optimize workflow efficiency during peak hours.
  • Facilitated training sessions for new crew members on standard operating procedures.
  • Oversaw inventory levels and notified management regarding replenishment requirements.
  • Processed cash register transactions with precision and efficiency.
  • Managed front counter and drive-thru operations to ensure efficient service delivery.
  • Assisted customers by taking orders and preparing meals. Processed payments efficiently to ensure customer satisfaction.
  • Exhibited exceptional multitasking skills by managing multiple orders concurrently while maintaining high standards of quality and efficiency.
  • Collaborated effectively with team members and embraced feedback from management.
  • Facilitated collaboration among team members to ensure timely order completion.
  • Enhanced customer satisfaction through delivery of friendly and efficient service at the register.
  • Executed thorough cleaning and maintenance of all restaurant areas to uphold a pristine image.
  • Delivered exceptional customer service by warmly greeting customers and ensuring quality standards were met.
  • Maintained cleanliness and sanitation of food preparation area, equipment, and utensils.
  • Delivered exceptional customer service by promptly and professionally addressing concerns and issues.
  • Fostered a positive work environment by facilitating effective communication and collaboration among staff members.
  • Facilitated training sessions for new team members on customer service and sales procedures.
  • Optimized team productivity by ensuring a clean and organized workspace for crew members.

Crew Member

McDonald's Restaurant
  • Prepared and assembled food items according to company standards.
  • Maintained cleanliness and organization of work area to ensure safety compliance.
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Operated kitchen equipment, following safety procedures to minimize risks.
  • Collaborated with team members to achieve peak service during high-volume hours.
  • Assisted in training new crew members on operational procedures and customer service practices.
  • Monitored inventory levels, restocking supplies as needed to support smooth operations.
  • Implemented best practices for food preparation, enhancing overall efficiency in kitchen workflow.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Crew Member

Pulp Juice And Smoothie Bar
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Assisted in menu development by providing feedback on popular items and customer preferences.

Nurse Aide

Chapel Grove Inn
  • Provided compassionate care to residents, ensuring comfort and safety during daily activities.
  • Assisted nursing staff with patient assessments and documented vital signs accurately.
  • Maintained cleanliness and organization of patient areas to promote a healthy environment.
  • Supported residents in personal hygiene routines, enhancing dignity and self-esteem.
  • Collaborated with team members to implement individualized care plans effectively.
  • Monitored resident behavior changes and reported findings to nursing staff promptly.
  • Participated in training sessions to improve caregiving skills and knowledge of best practices.
  • Engaged residents in social activities, fostering community and improving overall well-being.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
  • Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
  • Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
  • Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
  • Assisted with patient transfer and ambulation.
  • Scheduled and accompanied client to medical appointments.
  • Kept accurate records of patients' care, condition, and progress.
  • Maintained strict infection control protocols while performing wound care, catheter care, and other medical procedures.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff, and administering medications as directed.
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Contributed to efficient healthcare team communication through accurate documentation of patient information and regular updates on their progress.
  • Contributed to a positive workplace culture by mentoring newly hired nurse aides and sharing best practices.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Provided compassionate end-of-life care for terminally ill patients while comforting grieving family members during difficult times.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Supported rehabilitation efforts for post-operative patients through targeted exercise programs under nurse supervision.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Education

High School Diploma - Health Sciences

The Ohio State University
Columbus, Ohio, OH

Skills

Multitasking and organization

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Crew Team Member

Footlocker.com Inc.

Team Member

Urban Air

Crew Member

Wendy’s

Crew Member

McDonald's Restaurant

Crew Member

Pulp Juice And Smoothie Bar

Nurse Aide

Chapel Grove Inn

High School Diploma - Health Sciences

The Ohio State University
Thiaba Mbow