Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thiago De Lima Vilela

Richmond,CA

Summary

With over 20 years of experience in sales and a strong track record of excellent customer service, I am now pursuing a associate degree in computer science to expand my technical skills. Fluent in Portuguese and Spanish, I am passionate about leveraging my sales expertise and newly acquired technical knowledge to discover innovative solutions and embrace new techniques. I am eager to find opportunities that allow me to grow professionally and contribute meaningfully to any organization.

Overview

8
8
years of professional experience

Work History

Sales Associate

Bluelink At&t
04.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Server

Bianco Verde Restaurant
11.2023 - 05.2024


  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.

Salesperson

Toyota Marin
12.2022 - 06.2023
  • Organized promotional events that showcased products while driving brand awareness and generating leads.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Spearheaded initiatives to improve internal communication within the sales team, fostering collaboration and sharing best practices.
  • Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Implemented effective sales strategies to maximize revenue generation.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Increased sales and customer satisfaction through personalized servicing.
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Maintained current knowledge of evolving changes in marketplace.

Project Manager

1 Degree Construction
01.2022 - 07.2022
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Managed projects from procurement to commission.
  • Provided detailed project status updates to stakeholders and executive management.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Analyzed project performance data to identify areas of improvement.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Broker Sales Representative

TrueConsulting Insurance
01.2017 - 05.2019
  • Increased sales revenue by identifying prospective customers and presenting compelling product offerings.
  • Negotiated favorable terms for clients during transactions, securing advantageous deals and fostering long-term loyalty.
  • Enhanced client relationships by conducting regular follow-ups and providing personalized financial solutions.
  • Educated clients on various investment options, empowering them to make well-informed decisions about their finances.
  • Managed multiple accounts simultaneously while maintaining attention to detail and accuracy in all transactions.

Education

Studant - CyberSecurity

Merriet College
Oakland, CA
01.2026

Certificate Human Resource Management - Human Resources Development

University UNIP Paulistana
12.2010

High School Diploma -

School Padre Antonio Barbosa
12.2008

Skills

  • Listening Skills
  • Exceptional customer service
  • Sales expertise
  • POS System Operation
  • Sales Development
  • Negotiation Tactics
  • Relationship selling
  • Persuasion techniques
  • Fraud Detection
  • Problem-solving skills
  • Sales floor organization
  • Customer Service
  • Teamwork and Collaboration

Timeline

Sales Associate

Bluelink At&t
04.2024 - Current

Server

Bianco Verde Restaurant
11.2023 - 05.2024

Salesperson

Toyota Marin
12.2022 - 06.2023

Project Manager

1 Degree Construction
01.2022 - 07.2022

Broker Sales Representative

TrueConsulting Insurance
01.2017 - 05.2019

Studant - CyberSecurity

Merriet College

Certificate Human Resource Management - Human Resources Development

University UNIP Paulistana

High School Diploma -

School Padre Antonio Barbosa

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Thiago De Lima Vilela