Thiago De Lima Vilela
Richmond,CA
Summary
With over 20 years of experience in sales and a strong track record of excellent customer service, I am now pursuing a associate degree in computer science to expand my technical skills. Fluent in Portuguese and Spanish, I am passionate about leveraging my sales expertise and newly acquired technical knowledge to discover innovative solutions and embrace new techniques. I am eager to find opportunities that allow me to grow professionally and contribute meaningfully to any organization.
Overview
8
8
years of professional experience
Work History
Sales Associate
Bluelink At&t
San Francisco, CA
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Server
Bianco Verde Restaurant
50 Washington Ave, Richmond, CA 94801
11.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Salesperson
Toyota Marin
445 Francisco Blvd E, San Rafael, CA 94901
12.2022 - 06.2023
- Organized promotional events that showcased products while driving brand awareness and generating leads.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Spearheaded initiatives to improve internal communication within the sales team, fostering collaboration and sharing best practices.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Implemented effective sales strategies to maximize revenue generation.
- Developed relationships with clients for increased loyalty and repeat business.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Increased sales and customer satisfaction through personalized servicing.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Negotiated contracts with clients and developed relationships with key personnel.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
Project Manager
1 Degree Construction
Oakland, United States
01.2022 - 07.2022
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Managed projects from procurement to commission.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored project performance to identify areas of improvement and make adjustments.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Broker Sales Representative
TrueConsulting Insurance
Sao Paulo, Brazil
01.2017 - 05.2019
- Increased sales revenue by identifying prospective customers and presenting compelling product offerings.
- Negotiated favorable terms for clients during transactions, securing advantageous deals and fostering long-term loyalty.
- Enhanced client relationships by conducting regular follow-ups and providing personalized financial solutions.
- Educated clients on various investment options, empowering them to make well-informed decisions about their finances.
- Managed multiple accounts simultaneously while maintaining attention to detail and accuracy in all transactions.
Education
Studant - CyberSecurity
Merriet College
Oakland, CA01.2026
Certificate Human Resource Management - Human Resources Development
University UNIP Paulistana
12.2010
High School Diploma -
School Padre Antonio Barbosa
12.2008
Skills
- Listening Skills
- Exceptional customer service
- Sales expertise
- POS System Operation
- Sales Development
- Negotiation Tactics
- Relationship selling
- Persuasion techniques
- Fraud Detection
- Problem-solving skills
- Sales floor organization
- Customer Service
- Teamwork and Collaboration
Timeline
Sales Associate
Bluelink At&t
04.2024 - Current
Server
Bianco Verde Restaurant
11.2023 - 05.2024
Salesperson
Toyota Marin
12.2022 - 06.2023
Project Manager
1 Degree Construction
01.2022 - 07.2022
Broker Sales Representative
TrueConsulting Insurance
01.2017 - 05.2019
Studant - CyberSecurity
Merriet College
Certificate Human Resource Management - Human Resources Development
University UNIP Paulistana
High School Diploma -
School Padre Antonio Barbosa