Thiago Santos Bayer
Miami
Summary
High-energy store manager with extensive experience in retail settings. Proven track record of setting and enforcing consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment focused on maximizing team efficiency. Specializes in managing retail locations, excels at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
6
6
years of professional experience
Work History
Gym Supervisor
Gym Assistant
05.2024 - 12.2024
- Evaluated employee performance and provided constructive feedback, promoting professional growth among staff members.
- Developed strong relationships with vendors, securing favorable pricing on gym supplies and equipment purchases.
- Coordinated group fitness classes schedules while considering both instructor availability and member preferences.
- Elevated overall member experience by consistently monitoring customer feedback and implementing necessary changes accordingly.
Store Manager
Manager Assistant
01.2022 - 12.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Import and Export Coordinator
Trainee At Bank of Banestes
01.2019 - 01.2020
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Processed applications for new accounts.
- Calculated fees due, interest and change for customer transactions.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
Education
Associate of Arts - Business
Northwest College
Powell, WY12-2024
High School Diploma -
Darwin
12.2020
High School Diploma -
Cypress Bay High School
12.2019
Skills
- Staff Training
- Inventory Management
- Staff Management
- Shift Checklists
- Team Leadership
- Time Management
- Sales Expertise
- Goals and Performance
- Order Management
- Store Opening and Closing Procedures
- Product and Service Sales
- Staff Supervision
- Cash Management
- Employee Terminations
- Program Administration
- Fitness knowledge
- Health and safety
- Team management
- Scheduling coordination
- Administrative tasks
Languages
eng
Professional Working
Spanish
Limited Working
Portuguese
Native or Bilingual
Timeline
Gym Supervisor
Gym Assistant
05.2024 - 12.2024
Store Manager
Manager Assistant
01.2022 - 12.2022
Import and Export Coordinator
Trainee At Bank of Banestes
01.2019 - 01.2020
Associate of Arts - Business
Northwest College
High School Diploma -
Darwin
High School Diploma -
Cypress Bay High School
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