THIAGO L. TEIXEIRA
Orlando,FL
Summary
With a 20 year career in the Travel and Hospitality Industries. Professional well prepared to face and overcome all challenges generated in the current market. With strong experience in the areas of sales, customer relations, extensive knowledge in prospecting and developing new businesses, advertising, pre-sales, sales and after-sales of products and services. As a polyglot fluent in Portuguese, Spanish, Italian, and English, strive to excel in entrusted tasks to the satisfaction of all clients and colleagues while delivering quality results that enhance company growth. Hardworking, go-getter professional with a team-oriented, self-starting, and motivational approach. Seeking a new opportunity to leverage comprehensive skillset in a new career. Goal-oriented manager with distinguished experience in travel and hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Strategic Commercial Manager possessing solid knowledge of performance reporting and financial and budgeting processes. Bringing 10 year background developing and implementing commercial strategies, conducting market research and analysis and coordinating with diverse teams. Confident communicator comfortable managing high volume of work. Performance-oriented Sales Leader offering exceptional record of achievement over 8 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Accomplished Sales Manager offering 7 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Commercial Manager
Meeting Point North America
06.2022 - 06.2024
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Built relationships with clients to establish new contracts.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- .Led successful contract negotiations resulting in long-term agreements that benefited both parties involved strategically.
- Negotiated contracts and product prices by collaborating with vendors and developers.
Head of LATAM Customer Services for Youtravel and API Integration Analyst
Meeting Point North America
06.2018 - 06.2020
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
Business Development Manager
HotelsPro (Met Global)
02.2017 - 05.2018
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
Client Services Supervisor
HotelsPro (Met Global)
09.2016 - 02.2017
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed department call volume of 500 + calls per day and coordinated department schedules to maximize coverage during peak hours.
- Contributed to the development of company-wide policies surrounding client engagement, ensuring a cohesive approach to managing relationships with key accounts.
- Implemented process improvements that streamlined workflows, resulting in reduced response times for client inquiries.
- Oversaw the successful onboarding of new hires into the organization, equipping them with the tools necessary to excel in their roles quickly.
- Led a team of Client Services Representatives, ensuring adherence to company policies and procedures.
Sales Coordinator
Tourico Holidays
10.2015 - 09.2016
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
Post Travel Client Services
Tourico Holidays
02.2015 - 10.2015
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Optimized internal workflows by keeping accurate records of all communications with clients for easy reference when needed.
- Increased client loyalty through consistent follow-up efforts after issue resolution or project completion.
- Participated in training sessions, enhancing knowledge of company offerings and staying up-to-date on industry trends.
- Supported account managers in maintaining positive client relationships through regular communication and timely responses.
Client Services Agent
Tourico Holidays
07.2013 - 02.2015
- Actively participated in trainings and professional development opportunities, staying current with best practices in customer service.
- Continuously sought out opportunities for process improvements, resulting in more streamlined and efficient workflows within the Client Services department.
- Conducted regular follow-ups to ensure client satisfaction and address any issues promptly.
- Streamlined client communication for improved efficiency and faster response times.
- Facilitated smooth transitions during onboarding processes for new clients, setting a solid foundation for long-term partnerships.
- Assisted in the development of customized solutions for individual client needs, ensuring high levels of satisfaction.
Front Office Manager
Cypress Pointe Resort
06.2008 - 07.2013
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
Bell Person
Sheraton Studio City Hotel
08.2006 - 05.2008
- Provided exceptional customer service for improved guest experience during check-in and check-out processes.
- Maintained clean and organized lobby areas for a welcoming environment and positive first impression.
- Ensured prompt response to guest inquiries by effectively utilizing communication devices and hotel software systems.
- Assisted guests with transportation arrangements, ensuring timely arrival at their destinations.
- Improved overall hotel safety by reporting potential hazards or security concerns to appropriate personnel promptly.
Bell Person
Radisson Barcelo Hotel
01.2004 - 09.2008
- Provided exceptional customer service for improved guest experience during check-in and check-out processes.
- Maintained clean and organized lobby areas for a welcoming environment and positive first impression.
- Ensured prompt response to guest inquiries by effectively utilizing communication devices and hotel software systems.
- Assisted guests with transportation arrangements, ensuring timely arrival at their destinations.
- Improved overall hotel safety by reporting potential hazards or security concerns to appropriate personnel promptly.
Education
High School Diploma -
Coursework -
Skills
- Detail-oriented, logical, and methodological approach to problem-solving
- Microsoft Office tools specialist
- Advanced knowledge in Zoho CRM, Amadeus OS and other tools used for everyday office tasks withing the travel and hospitality industry
- Polyglot: Portuguese, Spanish, Italian, and English
- Dynamic, flexible, and proactive professional able to multi-task
- Ability to meet and exceed expectations
- Honest, hardworking, go-getter, and committed
- Excellent interpersonal skills
- Team-oriented
- Ability to deliver under pressure
- Flexible and quick learner
Keyskillsexperience
- Commercial manager with total focus on business development to increase customer relationships, foster loyalty, and drive profitability
- Implementation of strategic communication, information dissemination, sales promotion, public relations, and external interaction to support new business and competitive analysis
- Proficient in IT with experience in API connectivity and development
- 7.5 years of experience as a Client Services Agent, providing on-the-spot assistance to Travel Agencies, Hotels, and Suppliers
- 13 years of experience in Hotel operations across various roles, with business acumen and leadership vision
- Solution-oriented with a mature ability to drive operational excellence
- Proven capability in stakeholder management and relationship building
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Full Professional
Timeline
Commercial Manager - Meeting Point North America
06.2022 - 06.2024
Head of LATAM Customer Services for Youtravel and API Integration Analyst - Meeting Point North America
06.2018 - 06.2020
Business Development Manager - HotelsPro (Met Global)
02.2017 - 05.2018
Client Services Supervisor - HotelsPro (Met Global)
09.2016 - 02.2017
Sales Coordinator - Tourico Holidays
10.2015 - 09.2016
Post Travel Client Services - Tourico Holidays
02.2015 - 10.2015
Client Services Agent - Tourico Holidays
07.2013 - 02.2015
Front Office Manager - Cypress Pointe Resort
06.2008 - 07.2013
Bell Person - Sheraton Studio City Hotel
08.2006 - 05.2008
Bell Person - Radisson Barcelo Hotel
01.2004 - 09.2008
Poinciana High School - High School Diploma,
University of Central Florida - Coursework,
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