CCC One
Hi, I’m
Thiah Muhammad
Adairsville,GA
Overview
3
years of professional experience
1
Certification
Work History
CRU GROUP - TD INSURANCE - AUTO TOTAL LOSS REMOTE
INSURANCE CLAIMS ADJUSTER
09.2024 - 11.2024
Job overview
- Streamlined claim filing processes by implementing an organized system for tracking and managing paperwork.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Utilized advanced software tools to manage workload efficiently, prioritizing tasks based on urgency or complexity level.
- Coordinated with repair professionals to ensure quality workmanship and timely completion of repairs on insured properties.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
- Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Ensured accurate record-keeping within database systems for audit purposes and streamlined retrieval of pertinent information during claim reviews.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Coordinated prompt payments to clients after successful settlement negotiations were reached.
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
PILOT CATASTROPE - ALLSTATE INSURANCE - AUTO FIELD
INSURANCE CLAIMS ADJUSTER
06.2024 - 09.2024
Job overview
- Visited customer locations to evaluate hail and flood damage and provided cost estimates for remediation.
- Wrote auto repair estimates in CCC One
- Completed supplement inspections and negotiations with repair shops.
- Streamlined claim filing processes by implementing an organized system for tracking and managing paperwork.
- Achieved cost savings by negotiating favorable terms with service providers involved in the claims process.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.
- Ensured accurate record-keeping within database systems for audit purposes and streamlined retrieval of pertinent information during claim reviews.
- Coordinated with repair professionals to ensure quality workmanship and timely completion of repairs on insured properties.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
- Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
- Conducted thorough site inspections to accurately assess property damage for accurate payouts.
- Coordinated prompt payments to clients after successful settlement negotiations were reached.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
THE BESTCLAIMS - STATE FARM - PROPERTY PROXIMITY
INSURANCE CLAIMS ADJUSTER
07.2023 - 09.2023
Job overview
- Opened, managed, and closed claims in State Farm's ECS
- Performed proximity residential inspections
- Sketched properties & wrote estimates in Xactimate
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.
- Achieved cost savings by negotiating favorable terms with service providers such as contractors, attorneys, and medical experts involved in the claims process.
- Conducted thorough site inspections to accurately assess property damage for accurate payouts for wind, hail, wildfire, and BUSD claims.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Streamlined claim filing processes by implementing an organized system for tracking and managing paperwork.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Ensured accurate record-keeping within database systems for audit purposes and streamlined retrieval of pertinent information during claim reviews.
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
- Coordinated with repair professionals to ensure quality workmanship and timely completion of repairs on insured properties.
- Coordinated prompt payments to clients after successful settlement negotiations were reached.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
- Examined claims forms and other records to determine insurance coverage.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
PATRIOT CLAIMS SOLUTIONS - ALLSTATE INSURANCE
LADDER ASSIST - HOME & ROOF INSPECTOR
05.2023 - 07.2023
Job overview
- Performed proximity residential inspections including roofs of up to 12/12 pitch
- Scheduled appointments with Homeowners, Public Adjusters, & Contractors
- Maintained excellent customer service on behalf of Patriot Claims Consultants with Allstate adjusters and Allstate customers.
- Improved overall building integrity by assessing damages caused by weather events, such as hailstorms or hurricanes.
- Enhanced roof safety by conducting thorough inspections and identifying potential issues.
- Developed strong relationships with clients and contractors, fostering a collaborative environment for successful projects.
- Streamlined inspection processes by implementing efficient scheduling practices, maximizing productivity while minimizing disruptions to clients'' operations.
- Assisted insurance adjusters in determining the extent of damage for accurate claims processing.
- Increased customer confidence by addressing concerns promptly and providing expert recommendations for repairs or replacements.
THE BESTCLAIMS - STATE FARM - PROPERTY FIELD
INSURANCE CLAIMS ADJUSTEER
04.2022 - 04.2023
Job overview
- Opened, managed, and closed claims in State Farm's ECS
- Performed proximity residential & commercial inspections
- Sketched properties & wrote estimates in Xactimate
- Maintained excellent customer relations on behalf of State Farm.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
- Coordinated prompt payments to clients after successful settlement negotiations were reached.
- Streamlined claim filing processes by implementing an organized system for tracking and managing paperwork.
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.
- Conducted thorough site inspections to accurately assess property damage for accurate payouts.
- Utilized advanced software tools to manage workload efficiently, prioritizing tasks based on urgency or complexity level.
- Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
- Ensured accurate record-keeping within database systems for audit purposes and streamlined retrieval of pertinent information during claim reviews.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
QA Claims - STATE FARM - PROPERTY FIELD
INSURANCE CLAIMS ADJUSTER
03.2022 - 04.2023
Job overview
- Performed residential & commercial inspections
- Sketched properties & wrote estimates in Xactimate
- Opened, managed, and closed claims in State Farm's ECS
- Performed proximity residential & commercial inspections
- Sketched properties & wrote estimates in Xactimate
- Maintained excellent customer relations on behalf of State Farm.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
- Coordinated prompt payments to clients after successful settlement negotiations were reached.
- Streamlined claim filing processes by implementing an organized system for tracking and managing paperwork.
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.
- Conducted thorough site inspections for residential and commercial properties to accurately assess property damage for accurate payouts.
- Utilized advanced software tools to manage workload efficiently, prioritizing tasks based on urgency or complexity level.
- Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
- Ensured accurate record-keeping within database systems for audit purposes and streamlined retrieval of pertinent information during claim reviews.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
THE BESTCLAIMS - STATE FARM - PROPERTY FIELD
INSURANCE CLAIMS ADJUSTER
12.2022 - 02.2023
Job overview
- Opened, managed, and closed claims in State Farm's ECS
- Performed proximity residential inspections
- Sketched properties & wrote estimates in Xactimate
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.
- Achieved cost savings by negotiating favorable terms with service providers such as contractors, attorneys, and medical experts involved in the claims process.
- Conducted thorough site inspections to accurately assess property damage for accurate payouts for water freeze claims at residential and commercial properties.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Streamlined claim filing processes by implementing an organized system for tracking and managing paperwork.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Ensured accurate record-keeping within database systems for audit purposes and streamlined retrieval of pertinent information during claim reviews.
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
- Coordinated with repair professionals to ensure quality workmanship and timely completion of repairs on insured properties.
- Coordinated prompt payments to clients after successful settlement negotiations were reached.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
- Examined claims forms and other records to determine insurance coverage.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Education
CRAWFORD CATASTROPHE SERVICES, LLCAtlanta, GA
from FEMA NATIONAL FLOOD INSURANCE PROGRAM
06-2024
Pilot Catastrophe Outside Auto Adjusters Course for Allstate
03.2024
FEMA - NFIP CLAIMS ADJUSTER PRESENTATIONAtlanta, GA
from 2024 NFIP 6 HOUR LIVE WEBINAR COURSE
03-2024
Pilot Catastrophe Inside Property Adjusters Course for Allstate
01.2024
RS THOMASAtlanta, GA
from Insurance Claims Adjuster
09-2022
Skills
- Claims investigation
- Damage assessment
- Property inspection
- Automobile inspection
- Claims Investigation
- Liability Analysis
- Caseload Management
- Policy Interpretation
- Risk Assessment
- Settlement Negotiation
- Casualty and Property Loss
- Data Analysis
- Fraudulent Claims
Investigation - Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Settlement Negotiations
- MS Office
- Professionalism
- Relationship Building
- Team building
- Adaptability and Flexibility
- Time Management
- Abilities
- Claims Processing
- Adaptability and Flexibility
- Multitasking Abilities
- Attention to Detail
Certification
- State Farm Fire & Auto Certification, 11/7/22
- Symbility Certification, 11/9/22
- Louisiana Citizens Certification, 11/13/22
- TWIA/TFPA Claims Examiner Certification, 11/15/25
- TWIA/TFPA Field Adjuster Certification, 11/16/25
- TWIA/TFPA Commercial Claims Examiner, 11/21/25
- NFIP 6-Hour Training, 2/7/23 & 3/5/24
- Georgia
- Louisiana
- Kentucky
- Minnesota
- Texas
- Michigan
- Florida
- South Carolina
- North Carolina
- Mississippi
- Oklahoma
- New Mexico
- Maine
- Alaska
- New York
- Alberta, Canada
Npn
17738734
Statefarmalias
VAEMS2
License
3042018
References
- John Ellington, 903-390-0543
- Etzert Chery, 954-997-2203
- Julia Washington, 214-868-6208
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementSoftware
Xactimate
Guidewire
Progi
Billing Center
ECS
Mitchell
ARMS
Interests
Auto
Property
Commercial
Heavy Equipment
Timeline
INSURANCE CLAIMS ADJUSTER
CRU GROUP - TD INSURANCE - AUTO TOTAL LOSS REMOTE
09.2024 - 11.2024
INSURANCE CLAIMS ADJUSTER
PILOT CATASTROPE - ALLSTATE INSURANCE - AUTO FIELD
06.2024 - 09.2024
INSURANCE CLAIMS ADJUSTER
THE BESTCLAIMS - STATE FARM - PROPERTY PROXIMITY
07.2023 - 09.2023
LADDER ASSIST - HOME & ROOF INSPECTOR
PATRIOT CLAIMS SOLUTIONS - ALLSTATE INSURANCE
05.2023 - 07.2023
INSURANCE CLAIMS ADJUSTER
THE BESTCLAIMS - STATE FARM - PROPERTY FIELD
12.2022 - 02.2023
INSURANCE CLAIMS ADJUSTEER
THE BESTCLAIMS - STATE FARM - PROPERTY FIELD
04.2022 - 04.2023
INSURANCE CLAIMS ADJUSTER
QA Claims - STATE FARM - PROPERTY FIELD
03.2022 - 04.2023
Pilot Catastrophe Outside Auto Adjusters Course for Allstate
Pilot Catastrophe Inside Property Adjusters Course for Allstate
CRAWFORD CATASTROPHE SERVICES, LLC
from FEMA NATIONAL FLOOD INSURANCE PROGRAM
FEMA - NFIP CLAIMS ADJUSTER PRESENTATION
from 2024 NFIP 6 HOUR LIVE WEBINAR COURSE
RS THOMAS
from Insurance Claims Adjuster
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