THIARA FONTES CORREIA
Foster City,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Develops strategies and processes to optimize financial operations.
Overview
15
15
years of professional experience
Work History
Branch Service and Sales Officer
Union Bank
06.2020 - 04.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure customer satisfaction.
- Ensure customer have complete and accurate understanding of product features, including service charges, interest rates and more.
- The branch had a considerable diversity clients from around the world.
- Collaborated with team members to streamline processes and enhance efficiency within the branch.
- Open new account, perform teller transaction, effectively resolve problems, exceptions, and account adjustments.
- Responsible for following and adhering to all bank operational and security policies and procedures and regulatory requirements.
Assistant Manager
Zions Bank
12.2018 - 06.2020
- Proved excellent customer service in accord with Bank values and policies.
- Played a key role in managing daily branch operations, including overseeing staff activities and ensuring compliance with banking regulation.
- Handle various client concerns and manage issue as they arise.
- Responsible for handle branch staff and operations issues.
- Actively partners with other business lines to identify referral opportunities.
- Coordinates operational activities within the branch operates with minimal risk exposure and satisfactory passing of Retail Quality Assurance (RQA).
- Understands and effectively applies knowledge of bank products and services to open, develop and close sales while uncovering customers' needs and deepening the customer relationship through product interest.
- Assists the Branch Manager in performing management duties, which may include: reinforcing and implementing sales and service through training, development, motivation, and coaching of branch staff.
Assistant Manager
US Bank
04.2015 - 09.2018
- Led a team of banking professionals, providing guidance and support to achieve branch targets and deliver exceptional service to customers.
- Analyzed market trends and customers feedback to identify opportunities for business growth and development.
- Handles customer question, concerns and complains.
- Actively partners with other business lines to identify referral opportunities.
- Coordinates operational activities within the branch operates with minimal risk exposure and satisfactory passing of Retail Quality Assurance (RQA).
- Understands and effectively applies knowledge of bank products and services to open, develop and close sales while uncovering customers' needs and deepening the customer relationship through product interest.
- Assists the Branch Manager in performing management duties, which may include: reinforcing and implementing sales and service through training, development, motivation, and coaching of branch staff.
Sales Associate
Michael Kors
07.2014 - 07.2015
- Greet all store guests and present current promotions; explain product features and answer any inquiries the customer might have; achieve weekly sales goals; handle cash and complete electronic transactions; collaborate with fellow employees in order to optimize company sales.
- Maintain a deep understanding of the Michel Kors brand, including the latest collections, product features, and promotions, to effectively communicate with customers and drive sales.
Assistant Manager/ Treasurer
Bank Santander Brasil S/A (Previously Bank ABN AMRO REAL S/A)
05.2008 - 01.2011
- Provide excellent client services in regards to all monetary and banking needs in order to ensure the proper handling of each client's finances.
- Managed daily branch operations, including cash management, customer service, and staff supervision, ensuring adherence to regulatory requirements and company policies.
- Treasurer and branch safe key-holder; in charge of all movement of agency resources.
- Organize self-service supply and coordinate maintenance of machinery (ATMs).
- Create schedule for employees.
- Manage/supervise tellers and assist with any bank or clients issues.
Teller
Bank ABN AMRO REAL S/A
04.2006 - 05.2008
- Greet bank customers and attend to their financial needs while providing the highest quality customer service.
- Complete transactions such as depositing money, cashing checks, withdrawing funds, balance inquiries.
- Assist customers with account-related services, such as issuing new debit cards, and updating account information.
- Educate customers on available banking products and services, including savings account, loans, and investment options.
- Referring customers to bankers, and answering other basic banking questions.
Education
Bachelor in Philosophy -
College of San Mateo
San Mateo, CA06.2026
Postgraduate in Contemporary Philosophy -
Pontificia University Catolica Rio (PUC-RIO)
06.2025
Postgraduate in Project Management -
University Catolic of Brasilia (UCB) EAD
Brasilia, Brazil08.2023
English - Language
Atlas Language School
Dublin, Ireland10.2011
Bachelor's Degree in (Business) Administration -
University Catolic of Brasilia (UCB)
Brasilia, Brazil07.2008
Skills
Treasury Operation
Operational Support
Challenging Problems Solving
Pro-actively Communicate
Manage issue as they arise
Quality Control
Production Planning
Workflow
Team Work
Operational Efficiency
Continuous Improvement
Mountain Biking
As a Mountain Biking enthusiast, I find joy and exhilaration in exploring trails, and immersing myself in the beauty of nature. In addition to the physical benefits, mountain biking also teaches valuable lessons in perseverance, resilience, and determination. Every trail present its own set of challenges, requiring focus, skill, and determination to overcome. Through mountain biking, I have learned to embrace adversity, push through obstacles, and celebrate victories, both big and small.
Languages
Portuguese
Native or Bilingual
Timeline
Branch Service and Sales Officer
Union Bank
06.2020 - 04.2021
Assistant Manager
Zions Bank
12.2018 - 06.2020
Assistant Manager
US Bank
04.2015 - 09.2018
Sales Associate
Michael Kors
07.2014 - 07.2015
Assistant Manager/ Treasurer
Bank Santander Brasil S/A (Previously Bank ABN AMRO REAL S/A)
05.2008 - 01.2011
Teller
Bank ABN AMRO REAL S/A
04.2006 - 05.2008
Bachelor in Philosophy -
College of San Mateo
Postgraduate in Contemporary Philosophy -
Pontificia University Catolica Rio (PUC-RIO)
Postgraduate in Project Management -
University Catolic of Brasilia (UCB) EAD
English - Language
Atlas Language School
Bachelor's Degree in (Business) Administration -
University Catolic of Brasilia (UCB)
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