Thi Bao Tram Nguyen
Tracy,CA
Summary
Driven and bilingual professional with a proven track record in customer service and operational efficiency. At Cali Spa, excelled in client relations and problem-solving, enhancing customer satisfaction. Demonstrates exceptional organization and time management skills. Fluent in Vietnamese and English, adept at data entry and managing high-volume calls, significantly improving office workflow. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Cali Spa
04.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Restaurant Waiter
Rice & Roll'd
10.2020 - 03.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
Associate of Science - Business Administration And Management
Las Positas College
08.2025
High School Diploma -
Tracy High School
Tracy, CA05.2021
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Able to speak both Vietnamese and English influently
Certification
- Cosmetology licensed
Languages
Vietnamese
Native or Bilingual
Timeline
Receptionist
Cali Spa
04.2022 - 08.2022
Restaurant Waiter
Rice & Roll'd
10.2020 - 03.2022
Associate of Science - Business Administration And Management
Las Positas College
High School Diploma -
Tracy High School
- Cosmetology licensed
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