Thi Dieu Ny Nguyen
Fountain Valley,California
Summary
Enthusiastic and customer-focused professional with experience in travel sales and client support. Skilled in communication, problem-solving, and handling customer inquiries in fast-paced environments. Strong ability to provide excellent service and create positive guest experiences. Seeking a Receptionist position to apply my customer service strengths and grow in the hospitality field.
Overview
2
2
years of professional experience
Work History
Retail Travel Sales Consultant
VIETRAVEL TOURISM JOINT STOCK COMPANY
Ho Chi Minh, Viet Nam
08.2022 - 11.2024
- Provided personalized travel consultation and recommended suitable tour packages via in-person, phone, and online channels.
- Introduced and persuaded customers to choose tour products aligned with their needs and budgets.
- Prepared detailed tour quotations by calculating costs and building accurate pricing sheets.
- Maintained strong relationships with existing and potential clients; supported customers before, during, and after tours to ensure a smooth experience.
- Identified and expanded the individual customer market; collaborated on promotional and marketing campaigns to increase retail sales.
- Tracked and reported monthly, quarterly, and annual sales performance to management; proposed improvements to enhance service quality and business results.
Education
Bachelor of Arts - Tourism Management
Ton Duc Thang University
Viet Nam11-2022
Skills
- Travel consultation
- Communication
- Customer relationship management
- Sales tracking
- Problem solving
- Attention to detail
- Multitasking Abilities
- Microsoft Office
Timeline
Retail Travel Sales Consultant
VIETRAVEL TOURISM JOINT STOCK COMPANY
08.2022 - 11.2024
Bachelor of Arts - Tourism Management
Ton Duc Thang University