Thielly Fernanda De Oliveira Vaz
Digital Federal Credit Union
St. Petersburg,FL
3
Languages
1
Certification
13
years of professional experience
I
Fraud prevention specialist with strong analytical mindset, adept at identifying and mitigating risks. Proven track record in leveraging data analysis, investigative techniques, and industry best practices to safeguard assets and ensure compliance. Strong team collaborator who adapts to changing needs, consistently delivering reliable and impactful results. Skilled in communication, problem-solving, and maintaining high ethical standards.
Work History
Fraud Prevention Analyst
3 Years 11 Months- Fraud Prevention with experience investigating complex fraud cases, analyzing transactions activity, identifying suspicious patterns, and mitigating financial crime risks within the financial services industry. Proficient in utilizing advanced data analytics and fraud detection tools to monitor transactions and assess risk. Skilled in developing comprehensive fraud prevention strategies and collaborating with cross-functional teams to implement effective controls. Strong communication skills with a proven ability to present findings and recommendations to stakeholders. Committed to staying updated on industry trends and regulatory requirements to ensure compliance and enhance fraud detection efforts.
- -Monitor and analyze transaction data to identify patterns indicative of fraudulent activities.
- -Conduct thorough investigations of suspected fraud cases, leveraging data analysis and forensic techniques.
- -Collaborate with law enforcement and legal teams when necessary to address serious fraud cases.
- -Develop, implement, and refine fraud prevention policies and procedures to mitigate risks.
- -Create and deliver training for staff on fraud awareness and prevention strategies.
- -Prepare reports and presentations summarizing findings and recommendations for senior management.
- -Analyze digital evidence, account activity, device information, and transactional records to support complex-investigations.
- -Manage and prioritize a high-volume investigative caseload while maintaining accuracy, compliance, and services standards.
- -Identify suspicious activity patterns and escalate cases in accordance with internal policies and regulatory requirements.
- -Partner with Compliance and BSA/AML teams by providing investigative findings and supporting documentation for potential suspicious activity reviews.
Member Service Representative
1 Month- Interact with members and provide customer service; promoting products and services, answering inquires, handling emails, solving problems and offering guidance to all members.
Customer Service Coordinator
9 Months- Customer services, handling emails, solve problems, be empathic with customers.
Front Desk Receptionist
1 Year 8 Months- Managed front desk operations, ensuring seamless check-in and check-out processes for residents and visitors.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated communication between departments, enhancing resident care and satisfaction levels.
- Maintained accurate resident records using electronic health record systems to streamline administrative tasks.
Administrative Assistant
11 Months- Administrative of documents, excel, costume service.
Education
Business
High school diploma
Skills
Conduct data analysis and apply critical thinking skills to solve problems.
Utilize Verafin
LexisNexis
and Atlas to assist in investigations.
Exhibit strong attention to detail and support problem-solving efforts.
Communicate effectively in both verbal and written formats.
Operate efficiently under pressure while managing sensitive information.
Support financial crime investigations with thorough analysis.
Aid in fraud risk assessment and transactional monitoring tasks.
Assist in the analysis of digital evidence for case management.
Contribute to identity theft and account takeover investigations.
Conduct investigations and assist in preparing suspicious activity reports (SARs) related to fraud and potential financial crime.
Certification
Google Data Analytics Professional Certificate (In Progress), Google / Coursera, Relevant coursework: SQL, Python, Microsoft Excel, Tableau, Data Visualization, Data Cleaning, Data Analysis., Certified Notary Public
Disclaimer
Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Fraud Prevention Analyst
Digital Federal Credit Union
09.2022 - CurrentRead More
Member Service Representative
Digital Federal Credit Union
08.2022 - 09.2022Read More
Customer Service Coordinator
TD BANK AMERICA MOST CONVENIENT BANK
11.2021 - 08.2022Read More
Front Desk Receptionist
Benchmark Senior Living
01.2018 - 09.2019Read More
Administrative Assistant
Codevasf
02.2014 - 01.2015Read More
Escola de aplicação
High school diploma
Read More
Faculdade dos guararapes
Business
Read More