THIEN HO
Summary
Dedicated Product Specialist with strong skills in product training and quality control. Proven ability to enhance customer engagement and streamline processes, driving satisfaction and results. with over 20 years of working experience, providing technical and quality knowledge to any work environment.
Overview
2027
2027
years of professional experience
Work History
Product Specialist
Toyota of Tacoma
2019 - Current
- Assisted customers with product inquiries and vehicle features to enhance purchasing decisions.
- Collaborated with sales team to streamline inventory processes and improve customer satisfaction.
- Conducted market research to identify trends and inform product recommendations for clients.
- Developed training materials for new staff on product knowledge and customer engagement techniques.
- Analyzed customer feedback to refine service offerings and improve overall experience.
- Facilitated product demonstrations, showcasing key features to potential buyers effectively.
Assembly Technician
Synesso INC
2010 - 2018
- Assembled complex espresso machines with precision and attention to detail.
- Conducted quality control inspections to ensure product specifications met standards.
- Operated hand and power tools effectively for assembly tasks.
- Collaborated with team members to optimize workflow and improve efficiency.
- Trained new employees on assembly techniques and operational procedures.
- Implemented process improvements that enhanced production speed and reduced errors.
Electrician
Carlyle Electrical
2005 - 2009
- Installed and maintained cable electrical systems in Aircraft and commercial buildings.
- Conducted routine Quality inspections to ensure compliance with safety codes and regulations.
- Diagnosed and repaired electrical malfunctions using specialized tools and equipment.
- Collaborated with team members to complete projects efficiently and on schedule.
Education
High School Diploma -
West Seattle High School
Seattle, WA01-1995
Skills
- Use of Hand tools / Calibration tooling
- Product training and development
- Engineering and technical drawings
- Quality Control Inspections
- General assembly knowledge
- Time Management
- Attention to detail
- Torque / Bond and Ground
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Product Specialist
Toyota of Tacoma
2019 - Current
Assembly Technician
Synesso INC
2010 - 2018
Electrician
Carlyle Electrical
2005 - 2009
High School Diploma -
West Seattle High School