THIEN-NAM NGUYEN-VU
Lawrenceville,GA
Summary
Motivated business professional bringing 7 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
16
16
years of professional experience
Work History
EMTechnicians Owner
Vu Phamali LLC
01.2021 - Current
- Owned and operated Elite Mobile Technicians.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established new business accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built strong client rapport to establish diversified network of connections.
Owner/Franchisee
Vu Phamali LLC
01.2016 - 12.2020
- Owned and operated 10,000 Cellphones of Duluth repair store.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Optimized team hiring, training and performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
Store Manager
10,000 Cellphones Of Augusta
03.2014 - 12.2015
- Managed day-to-day business operations.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales associates on product knowledge by using wide variety of training tools.
Sales Representative
Verizon Wireless Cellular Sales
07.2011 - 03.2014
- Developed and opened new personal and business accounts.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Cold-called leads and closed large number of new sales over several months.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Personal Banker
Wells Fargo Bank
01.2010 - 07.2011
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Achieved consistent recognition as top sales performer.
Recruiter
Aviation Recruiting
09.2006 - 04.2007
- Handled all aspects of recruiting, including: sales, contracts, and account management
- Worked with clients to create contracts and understand their specific needs and available positions
- Conducted the interviews and selection process, framed offer packages, and made candidate recommendations
- Executed a variety of strategic sourcing techniques such as internet searches, advertising, internal and external databases, employee referrals, and direct sourcing.
Customer Sales and Service Expert
Citi Bank
06.2006 - 09.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
Menlo Staging Assembler
Randstad Inhouse Service
08.2005 - 05.2006
- Produced Point-of-Sale systems for NCR customers.
Vice-President
Import Innovation, Inc
11.2003 - 07.2005
- Managed day-to-day business operations of an online retail and wholesale auto parts store.
- Identified opportunities to improve business process flows and overall productivity.
- Increased company growth through sales and marketing.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
Education
Accounting And Finance
Georgia State University
Atlanta, GA2003
General Studies
Darton State College
Albany, GA2002
High School Diploma -
Lee County High School
Leesburg, GA2000
Skills
- Customer Relations
- Product and Service Sales
- B2B and Outside Sales
- Marketing and Advertising
- Coaching and Mentoring
- Verbal and Written Communication
- Business Development
- Contract Negotiation
Timeline
EMTechnicians Owner
Vu Phamali LLC
01.2021 - Current
Owner/Franchisee
Vu Phamali LLC
01.2016 - 12.2020
Store Manager
10,000 Cellphones Of Augusta
03.2014 - 12.2015
Sales Representative
Verizon Wireless Cellular Sales
07.2011 - 03.2014
Personal Banker
Wells Fargo Bank
01.2010 - 07.2011
Recruiter
Aviation Recruiting
09.2006 - 04.2007
Customer Sales and Service Expert
Citi Bank
06.2006 - 09.2006
Menlo Staging Assembler
Randstad Inhouse Service
08.2005 - 05.2006
Vice-President
Import Innovation, Inc
11.2003 - 07.2005
Accounting And Finance
Georgia State University
General Studies
Darton State College
High School Diploma -
Lee County High School
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