THIEN NGUYEN
Santa Ana,CA
Summary
Dynamic professional with a strong background in customer service as a Bank Operations Officer at East West Bank. Proven ability to enhance client satisfaction through effective problem resolution and teamwork. Highly adaptable, organized, and dependable, with a commitment to fostering positive relationships and achieving operational excellence.
Overview
7
7
years of professional experience
Work History
Home Maker
Home Maker
Santa Ana, CA
11.2021 - Current
*Managed household responsibilities and childcare for three children aged 15, 14, and 8 over the past four years.
**Demonstrated adaptability and eagerness to learn in fast-paced environments, valuing teamwork and collaboration.
***Committed to pursuing a long-term career opportunity, focusing on personal and professional growth.
Bank Operations Officer
East West Bank
Westminster, CA
12.2017 - 10.2021
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Assisted with daily cash and ATM balancing.
- Oversaw branch operations and workflow for consistency.
- Developed and implemented strategies for top-tier customer service.
Education
Bachelor Of Arts - Business Administration And Management
California State University, Fullerton
Fullerton, CA06.2016
Bachelor Of Arts - Business Administration And Management
Santa Ana College
Santa Ana, CA06.1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Calm under pressure
- Active listening
- Problem resolution
- Decision-making
- Organization and time management
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Home Maker
Home Maker
11.2021 - Current
Bank Operations Officer
East West Bank
12.2017 - 10.2021
Bachelor Of Arts - Business Administration And Management
California State University, Fullerton
Bachelor Of Arts - Business Administration And Management
Santa Ana College