THIEN-NHI CHASTITY DAO
Houston,TX
Summary
Recent Doctor of Pharmacy graduate with extensive pharmacy experience, including patient counseling and immunization services. Demonstrates strong clinical knowledge and a commitment to enhancing patient access through effective medication management and insurance resolution. Recognized for delivering exceptional service in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacist Intern
Costco Pharmacy #0675
Houston, USA
08.2023 - Current
- Counsel patients on medication use, adherence, adverse effects, and drug interactions.
- Collaborated with pharmacists to enhance patient-centered pharmaceutical care through safe and effective medication management.
- Process new prescriptions, refills, and prescription transfers while maintaining regulatory compliance.
- Resolved insurance and medication access issues, ensuring uninterrupted patient care and support.
- Assist with immunization services and daily pharmacy operations.
- Provided exceptional member service while ensuring accuracy and efficiency in a high-volume pharmacy environment.
Pharmacy Technician
Costco Pharmacy #0675
Houston, USA
05.2017 - 08.2023
- Assisted pharmacists in dispensing medications, managing inventory, and communicating with patients to ensure effective pharmacy operations.
- Processed prescriptions accurately and efficiently while supporting pharmacy workflow.
- Coordinated prescription transfers and managed refill requests to streamline patient access to medications.
- Resolved third-party billing issues and insurance claim rejections.
- Maintained compliance with company policies, pharmacy regulations, and patient confidentiality requirements.
- Delivered professional and responsive customer service to enhance overall member experience.
Pharmacy Technician
Kroger Pharmacy
Houston, USA
05.2015 - 02.2017
- Facilitated prescription preparation and dispensing activities, enhancing workflow efficiency.
- Contributed to patient service initiatives, improving overall pharmacy operations.
- Ensured organization, accuracy, and adherence to pharmacy standards, supporting regulatory compliance.
Education
Doctor of Pharmacy -
University of Houston College of Pharmacy
05-2026
Bachelor of Science - Exercise Science & Kinesiology, Minor in Health
University of Houston
12-2020
Skills
- Prescription processing
- Pharmacotherapy management
- Immunization certification
- Knowledge of pharmacy regulations
- Billing resolution
- Patient counseling
- Customer service excellence
- Collaborative team member
- Reliability and professionalism
- Communication skills
Certification
- APhA Pharmacy-Based Immunization Delivery
- CPR Certification (American Heart Association)
- Adult Mental Health First Aid
- Sterile Products Certification
Licensure Status
- Texas Pharmacist Intern License, Active
- NAPLEX, 08/2026
- Texas MPJE, 08/2026
Awards
- Henry Wertheimer Memorial Endowed Scholarship
- UHCOP Dean's Excellence Award (2024, 2025)
- VAPhA Scholarship Recipient
- Stanley Reinhaus Family Foundation Scholarship
Key Qualifications
- More than 9 years of experience within Costco Pharmacy
- Patient counseling and medication education
- Prescription processing, transfers, and workflow management
- Insurance adjudication and third-party billing resolution
- Immunization-certified through APhA
- Strong communication and customer service skills
- Knowledge of state and federal pharmacy regulations
- Collaborative team member with proven reliability and professionalism
Leadership Experience
- Treasurer, Christian Pharmacists Fellowship International (CPFI)
- Ambassador, American Association of Psychiatric Pharmacists (AAPP)
- Patient Initiative Chair, Vietnamese American Pharmacy Student Society (VAPSS)
- Education Chair, National Community Pharmacists Association (NCPA)
Timeline
Pharmacist Intern
Costco Pharmacy #0675
08.2023 - Current
Pharmacy Technician
Costco Pharmacy #0675
05.2017 - 08.2023
Pharmacy Technician
Kroger Pharmacy
05.2015 - 02.2017
Doctor of Pharmacy -
University of Houston College of Pharmacy
Bachelor of Science - Exercise Science & Kinesiology, Minor in Health
University of Houston