Thien-Thu Christina Nguyen
Raytown,MO
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
Work History
Office Coordinator
Harbor Hospice
08.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Performed time and attendance data entry, printed completed payroll and made necessary corrections.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Processed pre-admissions, new case information and referrals in BrightTree database.
- Created and maintained medical records from time of admission through patient discharge.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Oversaw office records and maintained strict document control.
- Entered procedure codes and diagnosis codes into medical billing software.
- Pulled charts and prepared for nurse and doctor assessment.
Registered Medical Assistant
Cornerstone Dermatology and Surgery
07.2020 - 08.2023
- Assist providers with surgeries and biopsies
- Extensive work with insurance and prior authorizations
- Involved with evaluation of patient’s medical status
- Gain experience with general dermatology, surgery, and skin conditions
- Extensive interaction with other medical personnel.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Rehabilitation Technician
Saint Luke’s Hospital
05.2019 - 07.2020
- Assist patients with activities of daily living
- Follow isolation precautions and infection control procedures
- Transport patients to and from the gym
- Gain experience with patient positioning
- Assist therapists with bedside treats/gym treats.
Nurse Intern
Saint Luke’s Hospital
07.2017 - 04.2019
- Assist patients with activities of daily living
- Follow isolation precautions and infection control procedures
- Assist nurses with vitals and patient care
- Experience with patient positioning.
Rehabilitation Technician
Saint Luke’s Hospital
10.2015 - 07.2017
- Assisted patients with activities of daily living
- Followed isolation precautions and infection control procedures
- Transported patients to and from the gym
- Gained experience with patient positioning
- Assisted therapists with bedside treats/gym treats.
Registrar
Care Spot Urgent Care
09.2014 - 10.2015
- Registered patients
- Served as a liaison between patients and their insurance companies
- Involved limited evaluation of patients’ medical status and extensive interaction with physicians and other medical personnel.
Pharmacy Technician
Hy-Vee Pharmacy
06.2010 - 09.2014
- Assisted pharmacist with data entry, filled prescriptions and distributed prescriptions
- Served as a liaison between patients, insurance companies, and doctor’s offices
- Pulled expired medications and follow protocol for medication returns.
Education
Medical Assistant Associate -
Saint Luke’s College of Health Science
Bachelor of Health Science -
University of Missouri Kansas City
Master’s in Health Care Administration -
Capella University
12.2023
07.2021
07.2021
American Medical Technologist
07.2020
Skills
- Customer service and communication skills
- Microsoft Office/Teams
- Multitasking
- Optimistic and supportive in team environment
- Excellent telephone skills
- Wound Care
- Medical Coding and Billing
- Prior Authorizations
- Coding for Procedures
- Assist Intake Coordinator
- Vitals
- CLIA Waive Tests
- Phlebotomy and starting IV’s
- Injections and Immunizations
- Pass medications
- Performing EKG’s and Spirometry
- Data Entry
- Scheduling surgeries and procedures
- Referrals
- Lead Meetings
- Front Office Duties
- Contract Coordination
- Report Reconciliation
- Correspondence Management
- Inventory Auditing
- Office Administration
- Mail Handling
- Process Improvement
- Staff Management
- Vendor Relations
- Schedule Coordination
- Administrative Support
- Scheduling
- Meeting Organization
- Office Management
- Client Relations
- Business Administration
- Performance Improvement
- Maintenance Scheduling
- Workflow Oversight
Vision Statement
To be respected by my patients, peers, and preceptors as I continue to learn how to provide the best care I can to my patients and everyone I encounter.
References
Available upon request
Timeline
Office Coordinator
Harbor Hospice
08.2023 - Current
Registered Medical Assistant
Cornerstone Dermatology and Surgery
07.2020 - 08.2023
Rehabilitation Technician
Saint Luke’s Hospital
05.2019 - 07.2020
Nurse Intern
Saint Luke’s Hospital
07.2017 - 04.2019
Rehabilitation Technician
Saint Luke’s Hospital
10.2015 - 07.2017
Registrar
Care Spot Urgent Care
09.2014 - 10.2015
Pharmacy Technician
Hy-Vee Pharmacy
06.2010 - 09.2014
Medical Assistant Associate -
Saint Luke’s College of Health Science
Bachelor of Health Science -
University of Missouri Kansas City
Master’s in Health Care Administration -
Capella University
American Medical Technologist
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