Thien Vu

I helped over 700 staff/teachers/student with:

• Performed troubleshooting to correct computer hardware and software malfunctions.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
• Recommended new and replacement hardware and software purchases.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
• Use Microsoft End Point to update the devices over the cloud.
• Use active directory to add user to group
• Use active directory to reset user password
• Add printer to the network
• Add teachers computer to the network
• Replace ink cartridges on different model printer
• Repair Laptop
• Repair Apple Ipad
• Linked computers to network and peripheral equipment.
• Repair printer
• Cisco switch where add network to devices
• Office 365 to managed staff and devices

Work hr: 37 per week.

• Coded websites using HTML, CSS, JavaScript, and jQuery languages.
• Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
• Provided front-end website development using WordPress, Hubspot, and other editing software.
• Engaged with clients to plan and optimize site issues and queries.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Diagnosed and resolved hardware and software issues.
• Planned and implemented upgrades to system hardware and software.
• Monitored networks and network devices to resolve technical problems quickly.
• Tested and debugged site updates and prevented functional flaws from impacting public visitors.
• Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
• Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
• Analyzed and defined network requirements, optimization and support for projects.
• Performed code review, code optimization, SQL query optimization and performance improvement for servers.
• Maintained thorough understanding of local area and wide area networking and components.
• Identified and immediately resolved issues with network devices.

• Arrived on time to customer appointments.
• Drove safely and obeyed traffic laws to avoid accidents and injuries.
• Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
• Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.

Underwent onboard training to ensure adherence to company policy and maximize success rates of customer satisfaction. Received customer service and product inquiries from clients via call center platform. Compiled relevant data and applied technical solutions as per company guidelines. Efficiently resolved open inquiry/ticket cases within quota requirements. Followed the chain of command by referring cases of complex nature to upper management when needed.

• Led fire team during infantry dismounted battle drills and situational training exercises.
• Trained in use of tear gas, passive ordnance and explosives.
• Directed logistical training procedures in accordance with military regulations.
• Briefed leaders on readiness, equipment status and enemy locations to enable sound decision making.
• Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
• Responded to emergencies with speed, efficiency and knowledgeable assistance.

• Maintained quality assurance and customer satisfaction objectives.
• Organized work to meet demanding production goals.
• Completed job reports and logs immediately following service calls.
• Set up and performed test activities.
• Read manuals and manufacturer instructions to install and troubleshoot devices.
• Determined maintenance requirements and assigned repairs to qualified employees.