Summary
Overview
Work History
Education
Skills
Websites
Awards
Languages
Timeline
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Thien An Truong

Garden Grove,CA

Summary

Dynamic professional with a proven track record at Coast Community College District, excelling in technical support and troubleshooting. Adept in Microsoft Intune and Jira, I deliver exceptional user satisfaction while fostering strong client relationships. My proactive approach and problem-solving skills drive successful outcomes in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Student Assistant

Coast Community College District
Costa Mesa, United States
09.2024 - Current
  • Provided responsive technical support for faculty, staff, and students across software, hardware, and network issues.
  • Collaborated with teams to solve end-user ticket queues, ensuring timely resolution and high levels of user satisfaction
  • Deployed, imaged, and configured Windows-based desktops and laptops across multiple departments on campus.
  • Installed, maintained, and troubleshooted audio and video systems in classrooms and conference rooms.
  • Assisted with computer lab buildouts across several large-scale projects.
  • Gained foundational experience in Microsoft Intune and on-premise environment integration.
  • Adapted quickly to new technologies and shifting workplace needs with a proactive, solutions-oriented approach.

Web Content Executive

Mobile World JSC
Ho Chi Minh City, Metropolitan Area
02.2022 - 06.2022
  • As a content writer, I create on-web content in order to advise clients to choose proper products including benefits. Marketing ads for laptops and accessories with kindness.
  • Association with Team Content and Team Media in the workplace.
  • Ensure every product have been successfully onsite without any errors.
  • Designed sliders to promote products.
  • In charge of writing content process in the team.
  • Following the KPIs of the team.
  • Trained in Website management.
  • Advisory Buying Decision Making for the customer.

Barista

Cong caphe - Hoang Viet
Ho Chi Minh City, Metropolitan Area
02.2020 - 02.2021
  • Making beverages is the key process in this means of time. Passion to deal with changes in every day helps us to overcome the tired. Serving customers makes me learn how to behave appropriately. Soft-skill and problem-solving skill acquire in this stage.
  • Deliver the finest service for the customers.
  • Catering and increase Customer Relationship Management.

Telesales Agent

Van Tin Telecom
Ho Chi Minh City, Metropolitan Area
10.2019 - 12.2019
  • Always gives high-quality service to customers. Modest, persistent and smiling is the key value to success. Supporting our clients' company for their demands is at the top of our minds in this role.
  • Communicate with clients and answer their requirements.
  • Managed the customer database and received feedbacks to note down and satisfy clients.

Education

Associate of Science - AS - Computer Science

Orange Coast College
07.2026

Bachelor of Arts - BA - Business, Management, Marketing, and Related Support Services

University of Gloucestershire
01.2023

Bachelor's degree - Business, Management, Marketing, and Related Support Services

UEF - Ho Chi Minh City University of Economics and Finance
01.2023

High School Diploma -

Nguyễn Thị Diệu High School
05.2019

Skills

  • Web Development
  • Technical support
  • Troubleshooting skills
  • Administrative support
  • Jira
  • Microsoft Intune

Awards

  • Second Place in the Viet Nam Science and Engineering Fair, National
  • First Place in Viet Nam Science and Engineering Fair, Provincial
  • Phi Theta Keta Honors Society

Languages

  • English, Professional Working
  • Vietnamese, Native or Bilingual

Timeline

Student Assistant

Coast Community College District
09.2024 - Current

Web Content Executive

Mobile World JSC
02.2022 - 06.2022

Barista

Cong caphe - Hoang Viet
02.2020 - 02.2021

Telesales Agent

Van Tin Telecom
10.2019 - 12.2019

Associate of Science - AS - Computer Science

Orange Coast College

Bachelor of Arts - BA - Business, Management, Marketing, and Related Support Services

University of Gloucestershire

Bachelor's degree - Business, Management, Marketing, and Related Support Services

UEF - Ho Chi Minh City University of Economics and Finance

High School Diploma -

Nguyễn Thị Diệu High School

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Thien An Truong