Hi, I’m
THIEN NGUYEN
Real Estate Sales/Cash Coordinator
Orlando,United States
Summary
Dedicated employee with 5+ years of excellent communications, customer service and cash handling skills. Recently acquired homes and properties sales, negotiations, and contract closing skills. Committed to deliver high quality results. Ability to work with little oversight and collaborate in team environment.
Overview
6
years of professional experience
5
years of post-secondary education
1
Certification
2
Languages
Work History
Century 21Orlando, United States
Realtor/Sales Associate
10.2021 - 07.2022
Job overview
- Provide excellent customer service to all current and prospective clients
- Scheduled walkthrough of prospective properties and guided clients through each home's features and value
- Develop positive relationships with clients by staying up-to-date on individual needs, market trends and contract negotiations to carefully answer questions
- Negotiated and managed sales contracts and answered all client questions
- Assisted clients with buying and selling homes and office buildings according to individual needs
- Show homes, retail storefronts and office buildings that best meet location and budget needs
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advertised client properties through websites, social media and real estate guides.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Reviewed market research data and changed sales plans accordingly.
Universal Orlando ResortOrlando, United States
Cash Coordinator/Customer Service
05.2016 - 06.2021
Job overview
- Deliver exceptional customer service through extensive company knowledge
- Assisted customers in transactions, dining plans, and various monetary needs
- Resolve issues concerning money, cards, gift cards
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Never messed up any transactions over the 5+ years of working this position
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Delivered superior customer service to retain existing customers and attract future customers.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on sales software system operation.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Operated POS cash register and equipment to collect payments.
- Facilitated and logged store opening, closing and shift changes.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
Education
Rollins College
from Business Management
01.2016 - 01.2017
Edgewater High School
from Business Management
08.2011 - 05.2015
Skills
Real estate law
Retail Sales
Customer Service
Money handling
Point of sale operation
Coaching and mentoring
Product and service sales
Staff Training
Cash register operation
Inventory management
Store opening/closing procedures
Contracts
Microsoft Office
Microsoft Excel, Word, PowerPoint
Outlook
Google Drive
Pivot Tables
Order fulfillment
Certification
Real Estate Sales Associate
Additional Information
Authorized to work in the United States
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Realtor/Sales Associate
Century 21
10.2021 - 07.2022
Cash Coordinator/Customer Service
Universal Orlando Resort
05.2016 - 06.2021
Rollins College
from Business Management
01.2016 - 01.2017
Edgewater High School
from Business Management
08.2011 - 05.2015