Thienson Nguyen
Plano,TX
Summary
Dynamic Front of House Employee at Original Chopshop, recognized for enhancing customer satisfaction through effective communication and attentive service. Demonstrated reliability and teamwork by training new staff and maintaining high service standards during peak hours, contributing to increased guest return rates and a welcoming dining atmosphere. Proficient in food safety regulations and order taking.
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Employee
Original Chopshop
06.2024 - 04.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance. every 20 minutes
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Food Stand Attendant
Plano East Football Team
09.2024 - 11.2024
- Worked in fast-past foodservice environment, multi-tasked and produced quality products with speed and accuracy.
- Served food stand customers quickly, courteously and accurately and generated repeat business.
- Assisted with guest complaints via early intervention and notified manager on duty immediately.
- Helped in kitchen according to demand with folding pizza boxes, cutting pizzas and preparing food.
- Prepared food orders within 1-minute.
Education
No Degree -
Plano East Senior High
Plano Texas05.2026
Skills
- Reliable commitment to tasks
- Client support
- Supportive team member
- Effective problem resolution
- Essential numerical proficiency
- Time management
- Effective communication
- Knowledge of food safety regulations
- Health and safety
- Food allergy awareness
- Order taking
- Teamwork and collaboration
Certification
- Certified Microsoft Office Specialist Word 2026
- Certified Microsoft Office Specialist PowerPoint 2026
Languages
English
Full Professional
Vietnamese
Limited Working
Timeline
Food Stand Attendant
Plano East Football Team
09.2024 - 11.2024
Front of House Employee
Original Chopshop
06.2024 - 04.2025
No Degree -
Plano East Senior High
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