Thierno Balde
IT And Cloud Support
Brooklyn,NY
Summary
Enthusiastic leader eager to contribute to team success through hard work and attention to detail. Exceptional organizational skills and open-minded team member. Ability to multitask efficiently. Multilingual: English, French, Fulani and Wolof. Valid NYS driver's license. AWS Certified Cloud Practionner
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
IT Desktop Support
NSC Global
Parsippany, NJ
03.2021 - 04.2021
- Configured computers for new hires at Ferring Pharmaceuticals Inc
- Windows 10 image deployment through PXE
- Upgraded RAM when necessary
- Laptops decommission
- Removed hard drives
- Removed keyboards
- Managed inventory using spreadsheet
- Helped IT department employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Level II Technician
NSC Global
09.2020 - 09.2021
- Disconnecting and reconnecting hundreds of computers for Morgan Stanley
Uber / Lyft Partner
03.2016 - 02.2020
- Accomplished over more than 15000 safe and successful trips in New York City from 2016 to 2020 on Uber and Lyft platforms combined.
- Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use driving techniques to better improve time management and safety.
- Maintained a neat and professional appearance and proved excellent customer service.
- Interacted with people from all over the world and learned di erent cultures.
- Maintained an average driver rating of 4.95 for approximately 4 years.
Warehouse associate
Cosmethings Corp
07.2015 - 03.2016
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected in-going and outgoing shipments to verify accuracy and prevent errors.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests.
- Veri ed quantity and description of materials received by checking merchandise.
- Delivered orders to customers in the New York City metro area and other states.
Intern
FP Industries
01.2010 - 06.2010
- Created a map process to designate the responsible person for each position in the company.
- De ned the main business process and work ow.
- Updated technical sheets to meet ISO 9001 standard requirements.
- Wrote the internal documents (Quality manual, Procedures…).
- Participated in the internal audit as well the certi cation audit conducted by LRQA.
Education
AWS Re/Start Program Graduate - AWS Cloud
Per Scholas
Silver Spring, MD 05.2020 - 08.2020
Bachelor - Quality Assurance
Reims Institute of Technology
Reims, France 10.2009 - 10.2010
Associate of Science - Packaging Design
Reims Institute of Technology
Reims, France 09.2005 - 09.2008
Skills
EC2 instances
Program installations
Hardware knowledge
Customer service
Basic math
Collaboration
Microsoft Office
Self-motivated professional
Detail-oriented
Certification
AWS Cloud Practitioner
Timeline
IT Desktop Support
NSC Global
03.2021 - 04.2021
Level II Technician
NSC Global
09.2020 - 09.2021
AWS Re/Start Program Graduate - AWS Cloud
Per Scholas
05.2020 - 08.2020
Uber / Lyft Partner
03.2016 - 02.2020
Warehouse associate
Cosmethings Corp
07.2015 - 03.2016
Intern
FP Industries
01.2010 - 06.2010
Bachelor - Quality Assurance
Reims Institute of Technology
10.2009 - 10.2010
Associate of Science - Packaging Design
Reims Institute of Technology
09.2005 - 09.2008