Thierno Diallo

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Promoted financial products by maintaining excellent service offering knowledge.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.

• Managed daily bank operations by processing customer transactions and providing exceptional customer service.
• Recognized and prevented fraudulent activities and suspicious transactions.
• Introduced customers to other bank team members to help meet financial needs.
• Established rapport with new clients to increase satisfaction and loyalty.
• Identified potential needs through observation, questioning, and listening.
• Mentored junior tellers, fostering professional growth and improved performance within the team.

• Counseled students and parents about financial aid options and program details.
• Processed unique financial aid profiles for undergrad and post-grad applications.
• Accepted and processed account payments.
• Reviewed initial financial aid applications for accuracy and compliance with reporting standards.

• Established and implemented company policies, goals, and procedures for the department
• Completed assignments with in deadlines
• Instructed staff on how to handle difficult and complicated sales.
• Assigned employees to specific duties.
• Helped with hiring, training, and evaluating personnel in sales or
marketing establishments, promoting or firing workers when appropriate
• Enforced safety, health, and security rules with in th company following
policies and guide lines.

• • Received checks and cash for deposit, verifed amounts, and check
• Accuracy of deposit slips
• • Carried out special services for customers, such as ordering bank cards
• And checks.
• • Helped Ordering supply of cash to meet daily needs
• • Cash checks and pay out money after verifying that signatures are correct,
• • Count currency, coins, and checks received, by hand or using currency-
• • Balance currency, coin, and checks in cash drawers at ends of shifts and