Thierry Abi Khalil

Successfully implemented and integrated a new international cloud-based rental software and accounting system, significantly enhancing data control and accuracy.

Developed and implemented a booking engine on the NN Rent a Car website, providing customers with real-time inventory availability and improving customer satisfaction.

Streamlined fleet management operations by leveraging the new rental system to track car damages, fuel consumption, bookings, and allocations more effectively.

Increased operational efficiency and reduced costs by optimizing maintenance tracking and expense management.

Expanded international reach by connecting to international brokers (OTAs), resulting in a 25% increase in sales from international clients.

Enhanced revenue streams by introducing new services, such as extra insurance, Vehicle Guarantee, and Add-Ons.

Motivated employees and increased sales through the implementation of a commission scheme tied to individual and team performance.

Achieved a 40% increase in customer satisfaction through improved service offerings, streamlined booking process, and the introduction of new value-added services.

Gained a positive online reputation with 5-star reviews on Trustpilot and Google Reviews.

Consistently met or exceeded sales targets by leveraging the new systems to optimize fleet utilization and pricing strategies.

• Managed daily operations of the Huawei Authorized Service Center, overseeing customer service, technical support, and inventory management.
• Successfully reduced average repair turnaround time (RTAT) to 1 day from 3 days, exceeding company targets and improving customer satisfaction.
• Implemented and managed inventory control systems that optimized stock levels and minimized stockouts.
• Provided product and technical training to employees, ensuring a high level of expertise and customer service quality.
• Developed and executed action plans to improve service center performance and customer satisfaction, resulting in a 50% increase in customer satisfaction ratings.
• Effectively handled and resolved customer complaints and inquiries, ensuring timely and satisfactory resolution.
• Monitored and managed dealer operations to ensure compliance with company standards and procedures.

• Managed daily operations of the mobile service center, overseeing customer service, technical support, and inventory management.
• Successfully reduced average repair turnaround time (RTAT) to 7 days from 2 days, exceeding company targets and improving customer satisfaction.
• Implemented and managed inventory control systems that optimized stock levels and minimized stockouts.
• Provided product and technical training to employees, ensuring a high level of expertise and customer service quality.
• Developed and executed action plans to improve service center performance and customer satisfaction, resulting in a 33% increase in customer satisfaction ratings.
• Effectively handled and resolved customer complaints and inquiries, ensuring timely and satisfactory resolution.
• Monitored and managed dealer operations to ensure compliance with company standards and procedures.
• Conducting mobile field tests in Lebanon, ensuring product quality and performance.

• Achieved a 100% customer satisfaction rating based on feedback and surveys.
• Contributed to the successful sale of high-end kitchen products through personalized product presentations and follow-up.

• Managed the Customer Care and Service Department, overseeing customer support operations and ensuring efficient service delivery.
• Implemented and managed inventory control systems for spare parts and tools, optimizing stock levels and minimizing delays.
• Prepared and analyzed daily, weekly, and monthly reports to monitor department performance and identify areas for improvement.
• Developed and implemented action plans to address operational challenges and improve overall service quality.

Ensured the availability of necessary equipment, tools, and spare parts to support the efficient operation of the Service Center and Customer Care Department.

• Managed and optimized inventory levels for spare parts, ensuring efficient stock control and minimizing stockouts.
• Processed and tracked spare parts and tool orders to meet operational requirements and deadlines.
• Contributed to the overall logistics operations of the company, supporting efficient supply chain management.

• Oversee all logistics operations for the company, ensuring efficient and timely delivery of products and services.
• Managed the Customer Service department, ensuring effective customer support and issue resolution.
• Provided Nokia Online tracking for Lebanon and Syria, and issued Price Protection for both countries.
• Prepared and analyzed weekly and monthly reports to monitor department performance and identify areas for improvement.
• Collaborated with Nokia, Finland, to ensure smooth operations and efficient communication.