Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

THIERRY BANZA

West Valley City,Utah

Summary

Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Caregiver Attendant

Superior Care
West Jordan, UT
05.2024 - Current
  • Monitored vital signs and reported changes to medical staff.
  • Responded quickly to emergency situations using appropriate interventions.
  • Instructed families on proper care techniques for at home use after discharge from facility.
  • Performed basic first aid procedures when necessary.
  • Administered medications in accordance with physician's orders.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Delivered high level of assistance with cooking, meal preparation and shopping.

Receptionist

Ubiquity
Salt Lake City, UT
01.2024 - 04.2024
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Sorted incoming mail and directed to correct personnel each day.

Customer Service Representative

Ecobank
Kinshasa, Kinshasa
12.2020 - 12.2022
  • Provided compassionate care while ensuring client safety and comfort.
  • Transported patients to medical appointments utilizing wheelchair or stretcher.
  • Engaged clients in conversation to stimulate cognitive abilities and promote socialization.
  • Developed positive relationships with clients while respecting their dignity and autonomy.
  • Assisted clients with activities of daily living such as bathing, dressing and grooming.
  • Responded quickly to emergency situations using appropriate interventions.
  • Maintained a safe environment by adhering to agency policies and procedures.
  • Provided emotional support to individuals dealing with illness, disability or other life challenges.
  • Observed patient behavior, documented incidents, reported concerns promptly.
  • Performed light housekeeping duties including laundry and meal preparation for clients.
  • Administered medications in accordance with physician's orders.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Internal Control Officer

Ecobank RDC
Kinshasa, Kinshasa
10.2018 - 12.2020
  • Conducted risk assessment exercises to identify areas requiring enhanced internal controls.
  • Maintained up-to-date knowledge of regulatory developments impacting the organization's operations.
  • Worked closely with management team to provide advice regarding potential risks associated with proposed transactions or activities.
  • Reviewed contracts entered into by the organization to ensure compliance with legal requirements.
  • Provided guidance on best practices for financial reporting, accounting, budgeting, forecasting, taxation, auditing.
  • Prepared monthly summaries detailing changes in internal control environment as well as any risks or issues identified.

Internal Control Officer

Access Bank DRC
Kinshasa, Kinshasa
06.2017 - 12.2018
  • Accurately prepared audit reports with proper analysis and documentation.
  • Assisted during internal audits by acting as primary client liaison.
  • Investigated information security breaches to identify vulnerabilities and evaluate damage.
  • Collaborated with stakeholders to implement and update disaster recovery plans.
  • Conducted risk assessment exercises to identify areas requiring enhanced internal controls.
  • Maintained up-to-date knowledge of regulatory developments impacting the organization's operations.

Education

Bachelor of Science - Banking And Assurance

Ecole Superieure De Management De Kinshasa
Kinshasa
08-2018

Skills

  • Patient assistance
  • Seizure Management
  • Emotional Support
  • Client Confidentiality
  • Meal Preparation
  • Compassionate Care
  • Toileting assistance
  • Dementia Care
  • Mobility support
  • Basic Housekeeping
  • Documentation
  • Complex Problem-Solving
  • Respectful and Compassionate
  • Client Transportation
  • Problem-Solving

Affiliations

  • Read books
  • Read news papers
  • Football

Certification

  • Guarding against Abuse
  • Basic First Aid Tips
  • Certificate Guarding against Neglect - HCP
  • Certificate Introduction to the Dementia
  • Certificate Maintening Bundraise
  • Certificate Mechanical Lift Use and Safety - HCP
  • Certificate Relationship Fundamentals
  • Certificate Safety for the Care Professional
  • Certificate Safety for the Client
  • Understanding Sexual Harassment - HCP

Languages

English
Professional
French
Native/ Bilingual
Swahili
Professional
Kikongo
Native/ Bilingual

References

References available upon request.

Timeline

Caregiver Attendant

Superior Care
05.2024 - Current

Receptionist

Ubiquity
01.2024 - 04.2024

Customer Service Representative

Ecobank
12.2020 - 12.2022

Internal Control Officer

Ecobank RDC
10.2018 - 12.2020

Internal Control Officer

Access Bank DRC
06.2017 - 12.2018

Bachelor of Science - Banking And Assurance

Ecole Superieure De Management De Kinshasa

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THIERRY BANZA