Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Thierry Ilela

Phoenix ,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Desk Operations Specialist

Mayo Clinic
Phoenix, AZ
09.2023 - Current
  • Provided customer service to patrons of the front desk.
  • Maintained and updated records for desk operations.
  • Organized and distributed incoming mail and packages to appropriate personnel.
  • Answered phone inquiries in a professional manner.
  • Resolved customer complaints in a timely fashion.
  • Monitored visitor access to secure areas of the building.
  • Collaborated with other departments to ensure smooth day-to-day functioning of the front desk.
  • Performed general clerical duties such as filing, photocopying, faxing.
  • Assisted with training new employees on how to properly handle desk operations tasks.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Responded quickly to questions and inquiries via phone and email.

Maintenance Technician

Regal Cinemas
Colorado Springs, CO
02.2023 - 07.2023
  • Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
  • Conducted electrical repairs on motors, lighting systems, and other related components.
  • Assisted in the installation of new machinery and equipment.
  • Diagnosed mechanical problems using visual inspections and test instruments.
  • Repaired or replaced faulty wiring, switches, relays, and other electrical components.
  • Troubleshot complex electrical and mechanical issues with minimal downtime.
  • Maintained accurate records of all maintenance activities performed.
  • Conducted regular safety checks to ensure compliance with OSHA standards.
  • Provided technical support to production staff for machine troubleshooting needs.
  • Responded promptly to emergency breakdowns at any time during shift hours.
  • Adjusted machine settings according to manufacturing specifications.
  • Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
  • Operated hand and power tools to complete repairs.

Member Experience Specialist

VASA Fitness
Colorado Springs, CO
10.2022 - 03.2023
  • Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely manner.
  • Developed and implemented strategies to improve member experience through surveys and feedback.
  • Greeted members upon arrival, providing assistance with membership applications and other related processes.
  • Maintained records of member interactions and transactions, tracking progress towards goals.
  • Collaborated with internal teams to ensure smooth operations and seamless experiences for members.
  • Resolved complaints from customers regarding products or services in a professional manner.
  • Supported the implementation of new technologies designed to enhance the overall membership experience.
  • Answered member questions about products and services.
  • Resolved customer conflicts and challenges using internal resources to develop strategic solutions.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.

Internship Student

North Range Behavioral Health
Greeley, CO
08.2020 - 11.2020
  • Developed and implemented communications strategies for various projects.
  • Assisted in the organization of events such as conferences, seminars, and workshops.
  • Maintained records of all activities related to various projects.
  • Worked well in team environment as well as independently.
  • Shadowed staff and learned advanced work.
  • Created status reports on operational activities.
  • Wrote procedures, reports and technical documents in easy-to-understand terminology.

Sales Associate

Express Retail
Colorado Springs , CO
07.2018 - 08.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.

Education

Master of Science - Psychology

Arizona State University
Tempe, AZ
12-2024

Bachelor of Arts - Psychology

University of Northern Colorado
Greeley, CO
05-2022

High School Diploma -

Vista Ridge High School
Colorado Springs, CO
05-2018

Skills

  • Budget Administration
  • Report Generation
  • Record maintenance
  • Meeting facilitation
  • Insurance Verification
  • Medical terminology expertise
  • HIPAA
  • Critical thinking abilities
  • Medical Records Management
  • Customer Service

Certification

  • Adult-Child-Infant CPR, AED, and Standard First Aid Certification

Languages

French
Limited

Timeline

Desk Operations Specialist

Mayo Clinic
09.2023 - Current

Maintenance Technician

Regal Cinemas
02.2023 - 07.2023

Member Experience Specialist

VASA Fitness
10.2022 - 03.2023

Internship Student

North Range Behavioral Health
08.2020 - 11.2020

Sales Associate

Express Retail
07.2018 - 08.2020

Master of Science - Psychology

Arizona State University

Bachelor of Arts - Psychology

University of Northern Colorado

High School Diploma -

Vista Ridge High School

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Thierry Ilela