Thierry Thys
Tahoe City,CA
Summary
My name is Thierry Thys and I am from the Lake Tahoe Area in California. I recently graduated from the University of Nevada, Reno, with a degree in International Relations and Sociology. I seek to utilize my education in contributing to a cooperative and productive work environment where priorities are fulfilled and build accomplishing relationships with people both within and outside the company. I am a research oriented person with a vigorous work ethic and seek to bring an attitude of understanding and helpfulness to any task encountered.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Granite Cheif
Truckee, CA
06.2022 - 10.2022
- Updated and maintained databases with current information.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
- Greeted each customer and offered assistance in finding requested items, helping to boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Recommended, selected and located merchandise based on customer desires.
- Exchanged merchandise for customers and accepted returns.
- Recommended merchandise to customers based on needs and preferences.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
Dishwasher
Cottonwood Restaurant
Truckee, CA
06.2018 - 08.2018
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
- Replaced clean utensils in storage bins for easy access.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Sorted clean dishes in appropriate storage areas for easy and accessible use.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Inspected dishes closely to check for remnants of food or dirt.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Followed proper procedures to clean large and unwieldy kitchen supplies.
- Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
- Adhered to sanitary regulations to prevent contamination with food products.
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
- Assisted chef with food measurements, preparation and storage when necessary.
General Laborer, Event Staff Member
Squaw Valley Electric
Olympic Valley, CA
06.2016 - 09.2017
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Reported safety violations to supervisor to reduce risks and accidents.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Understood and followed oral and written directions.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Assisted with preparing decorations and displays for events according to provided specifications.
- Organized seating arrangements for VIPs and other attendees.
- Provided support in executing event logistics, such as setting up tables and chairs.
- Ensured all necessary materials were available onsite for the event.
- Set up equipment for audio-visual presentations prior to events.
- Coordinated setup and breakdown of event spaces, ensuring timely readiness for guests.
- Set up and tore down equipment for large scale events, conferences and graduations.
Dishwasher
Cottonwood Restaurant
Truckee, CA
06.2016 - 09.2016
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Maintained coordination and communication with front and back-of-house staff
Ski Rental Technician
Granite Cheif
Truckee, CA
11.2015 - 02.2016
- Answered telephones to assist customers and resolve issues.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Resolved customers' complaints regarding products or services.
- Informed regular customers of new products or services and price changes.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Collected money, provided change and recorded transactions on receipts.
- Drafted contracts, explained terms to customers and acquired signatures.
- Answered customer questions to maintain high satisfaction levels.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Processed rentals and collected associated payments.
Education
Associate of Arts - International Relations, Sociology
University of Nevada, Reno
Reno, NV12-2024
Associate of Arts - Political Science
Truckee Meadows Community College
Reno, NV05.2022
Skills
- Policy writing
- Public speaking
- Policy analysis
- Customer service
- Effective communication
- Research proficiency
- Teamwork and collaboration
- Trends analysis
- Adaptability
- Display Setup
- POS System Operation
- Merchandising
- Policy and Procedure Adherence
- Product Recommendations
- Stockroom Upkeep
- Problem-Solving
- Sales Goals Attainment
- Customer Service
- Verbal and Written Communication
- Order Processing
- POS Software
- Inventory Management
- Strong Communication and Interpersonal Skills
- Safety and Cleanliness Standards
- Exceeding Customer Expectations
- Building Customer Loyalty
- Returns and Exchanges
- Sales and Promotions
- Security Practices
- Energy and Physical Stamina
- Product Knowledge
- Attention to Detail
- Loss Prevention
- Building Customer Relationships and Loyalty
- Locating Merchandise
- Excellent Written and Verbal Communication
Timeline
Retail Sales Associate
Granite Cheif
06.2022 - 10.2022
Dishwasher
Cottonwood Restaurant
06.2018 - 08.2018
General Laborer, Event Staff Member
Squaw Valley Electric
06.2016 - 09.2017
Dishwasher
Cottonwood Restaurant
06.2016 - 09.2016
Ski Rental Technician
Granite Cheif
11.2015 - 02.2016
Associate of Arts - Political Science
Truckee Meadows Community College
Associate of Arts - International Relations, Sociology
University of Nevada, Reno
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