Thierry Makenrud Celissaint
Brooklyn,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Rental Car
Business Administrators & Consultants
Santo Domingo Pueblo, NM
03.2017 - 05.2023
- Managed the daily operations of the business office including accounts payable and receivable, payroll, budgeting, purchasing and inventory control.
- Performed administrative tasks such as filing documents, updating databases, preparing reports and responding to inquiries.
- Created presentations using Microsoft Office applications.
- Analyzed data from various sources to identify trends or patterns that could be used to improve operational efficiency.
Customer Service Representative
Support Service Group
Dominican Replublic, Santiago
06.2019 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Bachelor of Science - Nursing
Universidad Tecnologica De Santiago
Santo Domingo Pueblo, NM11-2017
Skills
- Multilingual fluency: French, Creole, Spanish, English
- Active listening, personalized solutions
- Proficient in Microsoft Office suite
- Creative problem-solving abilities
- Strong interpersonal rapport
- Cultural sensitivity and connection
- Efficient time management
- Adaptive and flexible approach
Timeline
Customer Service Representative
Support Service Group
06.2019 - 12.2022
Rental Car
Business Administrators & Consultants
03.2017 - 05.2023
Bachelor of Science - Nursing
Universidad Tecnologica De Santiago
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